Mikayla Serrano
Litchfield,OH
Summary
To obtain a position I can utilize my skills and experience and seeking a long-term employment with opportunity for growth.
Overview
4
4
years of professional experience
Work History
Dishwasher, Food Preparations
The Hungry Bear
Litchfield, OH
06.2021 - 02.2022
- Encourage proper distribution of food with weighing methods, Food preparation of stations.
- Sort and remove trash, placing it in designated pickup areas in accordance with health regulations.
- Swept or scrub floors.
- Place clean dishes, utensils, or cooking equipment in storage areas.
- Wash dishes, sanitized glassware, flatware, pots, or pans, kitchen equipment using dishwashers or by hand.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
Floor Staff
Medina Regal
Medina, OH
02.2022 - 09.2024
- Cashier for concession and tickets, promoting our unlimited program.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Perform personnel functions, such as selection, training, or evaluation.
- Greeted customers and provided assistance with their inquiries, promoting charitable donations.
- Informed customers of current promotions, discounts, and special offers.
- Maintained an organized and clean work environment.
- Replenished stock/inventory on shelves to ensure product availability for customers.
- Processed payments using cash registers or point-of-sale systems.
- Always adhered to company policies and procedures.
- Resolved customer complaints in a professional manner or going through proper chain of command when necessary.
- Follow Proper Procedures for Opening and Closing
- Operated electronic equipment such as scanners, credit card machines and cash registers.
- Checked expiration dates on products to ensure freshness of merchandise.
- Provided excellent customer service by answering questions and offering advice on products.
- Ensured that the store was always kept neat and tidy.
- Stayed up to date with new products, services, promotions.
- Worked closely with other staff members to ensure smooth operations.
- Multiple top sales for charity donations.
- Perform personnel functions, such as training new employees.
Cashier Supervisor
Marc Glassman
Medina, OH
03.2024 - 09.2024
- Trained and mentored new cashiers on company policies and customer service standards.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Built positive relationships with customers to increase repeat business.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Resolved customer complaints quickly to maintain customer satisfaction.
Delivery Driver
DoorDash
03.2025 - Current
- Operated delivery vehicles safely and efficiently to ensure timely deliveries.
- Managed route planning to optimize delivery schedules and reduce delays.
- Maintained accurate records of deliveries.
- Monitored traffic patterns and adjusted routes proactively to avoid congestion delays.
Education
High School Diploma -
Buckeye High School
Medina, OH11.2023
Skills
- Troubleshooting (Problem Solving)
- Customer Service
- Communication with customers
- Cooking
- Food Services
- Food Safety and Sanitation
- Food Preparation
- Merchandising
- Cash Handling
- Cleaning
- Payment Processing
- Customer Assistance
- Friendly and Helpful
- Cash Drawer Management
- Attention to Detail
- Basic Mathematics
- Cash Register Operation
- Meeting Sales Goals
- Sales and Promotions
- Honest and Dependable
- Store Opening and Closing
- Team Cooperation
- Cash handling expertise
- Workplace safety
- POS system proficiency
- Sales promotion
- Cashier supervision
Additional Information
Took 6 months to take care of grandmother.
Timeline
Delivery Driver
DoorDash
03.2025 - Current
Cashier Supervisor
Marc Glassman
03.2024 - 09.2024
Floor Staff
Medina Regal
02.2022 - 09.2024
Dishwasher, Food Preparations
The Hungry Bear
06.2021 - 02.2022
High School Diploma -
Buckeye High School