Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mikayla Serrano

Litchfield,OH

Summary

To obtain a position I can utilize my skills and experience and seeking a long-term employment with opportunity for growth.

Overview

4
4
years of professional experience

Work History

Dishwasher, Food Preparations

The Hungry Bear
Litchfield, OH
06.2021 - 02.2022
  • Encourage proper distribution of food with weighing methods, Food preparation of stations.
  • Sort and remove trash, placing it in designated pickup areas in accordance with health regulations.
  • Swept or scrub floors.
  • Place clean dishes, utensils, or cooking equipment in storage areas.
  • Wash dishes, sanitized glassware, flatware, pots, or pans, kitchen equipment using dishwashers or by hand.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.

Floor Staff

Medina Regal
Medina, OH
02.2022 - 09.2024
  • Cashier for concession and tickets, promoting our unlimited program.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Perform personnel functions, such as selection, training, or evaluation.
  • Greeted customers and provided assistance with their inquiries, promoting charitable donations.
  • Informed customers of current promotions, discounts, and special offers.
  • Maintained an organized and clean work environment.
  • Replenished stock/inventory on shelves to ensure product availability for customers.
  • Processed payments using cash registers or point-of-sale systems.
  • Always adhered to company policies and procedures.
  • Resolved customer complaints in a professional manner or going through proper chain of command when necessary.
  • Follow Proper Procedures for Opening and Closing
  • Operated electronic equipment such as scanners, credit card machines and cash registers.
  • Checked expiration dates on products to ensure freshness of merchandise.
  • Provided excellent customer service by answering questions and offering advice on products.
  • Ensured that the store was always kept neat and tidy.
  • Stayed up to date with new products, services, promotions.
  • Worked closely with other staff members to ensure smooth operations.
  • Multiple top sales for charity donations.
  • Perform personnel functions, such as training new employees.

Cashier Supervisor

Marc Glassman
Medina, OH
03.2024 - 09.2024
  • Trained and mentored new cashiers on company policies and customer service standards.
  • Resolved customer inquiries and complaints, enhancing overall shopping experience.
  • Built positive relationships with customers to increase repeat business.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Resolved customer complaints quickly to maintain customer satisfaction.

Delivery Driver

DoorDash
03.2025 - Current
  • Operated delivery vehicles safely and efficiently to ensure timely deliveries.
  • Managed route planning to optimize delivery schedules and reduce delays.
  • Maintained accurate records of deliveries.
  • Monitored traffic patterns and adjusted routes proactively to avoid congestion delays.

Education

High School Diploma -

Buckeye High School
Medina, OH
11.2023

Skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Communication with customers
  • Cooking
  • Food Services
  • Food Safety and Sanitation
  • Food Preparation
  • Merchandising
  • Cash Handling
  • Cleaning
  • Payment Processing
  • Customer Assistance
  • Friendly and Helpful
  • Cash Drawer Management
  • Attention to Detail
  • Basic Mathematics
  • Cash Register Operation
  • Meeting Sales Goals
  • Sales and Promotions
  • Honest and Dependable
  • Store Opening and Closing
  • Team Cooperation
  • Cash handling expertise
  • Workplace safety
  • POS system proficiency
  • Sales promotion
  • Cashier supervision

Additional Information

Took 6 months to take care of grandmother.

Timeline

Delivery Driver

DoorDash
03.2025 - Current

Cashier Supervisor

Marc Glassman
03.2024 - 09.2024

Floor Staff

Medina Regal
02.2022 - 09.2024

Dishwasher, Food Preparations

The Hungry Bear
06.2021 - 02.2022

High School Diploma -

Buckeye High School
Mikayla Serrano