Mikayla Sierra
Fayetteville,NC
Summary
Accomplished IT Specialist with a proven track record at the US Army, where I enhanced system reliability and security, significantly reducing downtime. Expert in IT troubleshooting and known for exceptional analytical thinking, I streamlined support processes, achieving high user satisfaction. Skilled in information security and adept at conveying complex technical information clearly, I consistently developed innovative solutions aligned with strategic goals.
Overview
2
2
years of professional experience
Work History
IT Specialist
US Army
10.2022 - Current
- Monitored systems in operation and input commands to troubleshoot areas.
- Tested new software and hardware prior to deployment.
- Managed security threats with optimal performance and reliability.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Developed customized software solutions for improved business processes and increased productivity.
- Optimized network performance through regular monitoring and maintenance.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Achieved recognition for outstanding problem-solving skills in complex technical environments.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Offered assistance in implementing and developing training programs.
Education
CISCO
12.2024
IT Network Security
CompTIA
07.2023
Pueblo West High School
Pueblo West, CO04.2022
Skills
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
- Ticket management
- Technical troubleshooting
- Technical support
- Security protocols
- Analytical thinking
- Incident tracking
Timeline
IT Specialist
US Army
10.2022 - Current
CISCO
IT Network Security
CompTIA
Pueblo West High School
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