Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Mikayla Simmons

Dade City

Summary

A seasoned professional with a proven track record in enhancing customer satisfaction and streamlining operations, notably at Subway and Olga’s Bakery. Expert in venipuncture and HIPAA compliance, coupled with exceptional communication skills and a commitment to teamwork. Demonstrates ability to improve efficiency and exceed performance expectations through meticulous attention to detail and organizational prowess.

Overview

9
9
years of professional experience

Work History

Phlebotomist

Lifesouth Community Blood Centers
09.2024 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Consistently ensured accurate labeling and tracking of specimens.
  • Nationally certified through National Registry of Allied Health Professionals

Baker

Olga’s Bakery
08.2023 - 07.2024
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Cashier

Michaels Arts and Crafts
05.2023 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Food Preparation Worker

Sam’s
08.2022 - 05.2023
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.

Assistant Manager

SUBWAY®Restaurants
11.2021 - 08.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Cashier

Family Dollar
02.2021 - 07.2021

Floor Associate

Publix
06.2020 - 11.2020
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.

Call Center Representative

CDK Global
03.2019 - 05.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Closing Team Lead

SUBWAY®Restaurants
10.2018 - 03.2019
  • Improved closing efficiency by streamlining processes and implementing best practices.
  • Optimized workflow processes to maintain a high level of efficiency within the closing department without sacrificing quality or accuracy.
  • Promoted open communication among team members, fostering an environment conducive to problem-solving and idea-sharing that ultimately enhanced overall performance levels within the group.
  • Collaborated with cross-functional teams for seamless coordination of all aspects involved in the closing process.

Cashier

Downhome Pizza
05.2018 - 09.2018

Cashier

SE Grocers
08.2016 - 07.2017

Education

CPR Certification -

National Heart Association
Online
09.2024

Phlebotomy Certification - Phlebotomy

Northwest Phlebotomy School
Tampa, FL
08.2024

Cook High School
Adel, GA
05.2018

Skills

  • Venipuncture
  • HIPAA compliance
  • Quality control
  • Paperwork processing
  • Recording data
  • Quality control guidelines
  • Communication
  • Sanitation and sterilization
  • Multitasking Abilities
  • Teamwork and collaboration
  • Attention to detail
  • Customer service
  • Organizational skills
  • Goal minded
  • Appointment scheduling
  • Theatre and Arts
  • Chorus and Marching band

Interests

  • Medical sciences
  • Music
  • Art and Theatre
  • Nature and animals
  • Helping others
  • Cooking, Baking, and Decorating
  • Makeup and Cosmetology
  • Computers and Video Games

Timeline

Phlebotomist

Lifesouth Community Blood Centers
09.2024 - Current

Baker

Olga’s Bakery
08.2023 - 07.2024

Cashier

Michaels Arts and Crafts
05.2023 - 07.2023

Food Preparation Worker

Sam’s
08.2022 - 05.2023

Assistant Manager

SUBWAY®Restaurants
11.2021 - 08.2022

Cashier

Family Dollar
02.2021 - 07.2021

Floor Associate

Publix
06.2020 - 11.2020

Call Center Representative

CDK Global
03.2019 - 05.2020

Closing Team Lead

SUBWAY®Restaurants
10.2018 - 03.2019

Cashier

Downhome Pizza
05.2018 - 09.2018

Cashier

SE Grocers
08.2016 - 07.2017

CPR Certification -

National Heart Association

Phlebotomy Certification - Phlebotomy

Northwest Phlebotomy School

Cook High School

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Mikayla Simmons