Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikayla Swain

Durham,MD

Summary

Compassionate and adaptable professional with experience in caregiving, customer service, child care, and hospitality. Known for strong communication, problem-solving, and relationship-building skills. Proven ability to thrive in high-pressure environments and ensure client satisfaction. Seeking to apply my diverse skill set in a new field and contribute to a dynamic team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Child Caregiver

Gt Independence
04.2024 - Current
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Provided emotional support to enhance well-being and coping skills.
  • Worked with individuals with special needs to increase social skills and independence.
  • Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
  • Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
  • Provided personal care to maintain hygiene and prevent health problems.
  • Maintained clean and safe environment to prevent accidents and promote health.
  • Prepared meals and snacks to provide proper nutrition and hydration.
  • Maintained confidentiality and privacy to protect individual's rights and well-being.

Caregiver

Home Instead
01.2023 - 11.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Private Nanny

Self-employeed
06.2021 - 03.2024
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Assisted with homework and school projects, fostering a love for learning in the children.

Customer Service Representative

Trugreen
01.2021 - 06.2021
  • Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
  • Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
  • Enhanced personal safety during door-to-door sales by adhering to established guidelines for appropriate behavior and maintaining situational awareness at all times.
  • Developed strong client relationships through consistent follow-up, addressing concerns, and delivering on promises.

Waitress

On The Border
10.2019 - 03.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Customer Service Representative

SaviLinx
06.2018 - 10.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customer in placing orders for varying products
  • Upsold customers on product that would better suit their needs
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

No Degree - Nursing

ECPI University
06-2026

High School Diploma -

Morse High School
Bath, ME
06-2017

Skills

  • CPR training
  • Cleaning and sanitizing
  • Hygiene and cleanliness
  • Activity planning
  • Household chores assistance
  • Age-appropriate activities
  • Diaper changing
  • Call center support
  • Active listening
  • Critical thinking
  • Customer service
  • Data entry
  • Strong multitasking
  • Efficient organization
  • POS system operation
  • Professional appearance
  • Handling complaints
  • Memory retention

Certification

CPR Certification

Timeline

Child Caregiver

Gt Independence
04.2024 - Current

Caregiver

Home Instead
01.2023 - 11.2024

Private Nanny

Self-employeed
06.2021 - 03.2024

Customer Service Representative

Trugreen
01.2021 - 06.2021

Waitress

On The Border
10.2019 - 03.2020

Customer Service Representative

SaviLinx
06.2018 - 10.2019

No Degree - Nursing

ECPI University

High School Diploma -

Morse High School

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Mikayla Swain