Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mikayla Thomas

San Tan Valley,AZ

Summary

A goal-oriented, honest leader who is dedicated to partnering with coworkers to promote a safe, positive work culture. Documented strengths include problem-solving, integrity, and the ability to interact with a diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

Team Leader Manager

Your Pie
10.2022 - Current
  • Led employee relations through effective communication, coaching, training, and development.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.

FOH Team Member

Panda Express Restaurant
08.2021 - 10.2022
  • Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
  • Monitored food quality and freshness throughout day.
  • Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Processed customer payments and balanced cash drawers.
  • Established a welcoming atmosphere by greeting each guest warmly.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.

Education

Bachelor of Science - Criminal Justice

Northern Arizona University
Flagstaff, AZ
05.2024

High School Diploma -

Dr. Camille Casteel High School
Queen Creek, AZ
05.2020

Skills

  • Teamwork and Collaboration
  • Workload Management
  • Decision-Making
  • Computer Skills
  • Work Planning and Prioritization
  • Team Leadership
  • Goal Setting
  • Customer Service
  • Time Management
  • Problem-Solving
  • Friendly, Positive Attitude
  • Task Prioritization

Accomplishments

Northern Arizona University:

- Dean's list- College of Social and Behavioral Sciences


Dr. Camille Casteel High School:

- GPA 3.5

- Volleyball- Most Improved Player Award 2016

- Outstanding Band Student Award 2019, 2020

- Drum Major- Marching Band 2020

- John Philip Sousa Award 2020

- First Chair Clarinet in Symphonic Band (2016-2020)

- Woodwind Section Leader 2018


Aspire Academy: (2019)

- Selected to participate in a hands-on four day camp introducing high school females to firefighting and law enforcement professions

- Camp philosophy: Courage, Confidence, Character

- Focused on leadership and teamwork skills


Other:

- Volleyball- Altitude Club (2016-2019)

- Team Captain for the 2018 and 2019 season

- Position: Setter/Outside Hitter/Libero


Timeline

Team Leader Manager

Your Pie
10.2022 - Current

FOH Team Member

Panda Express Restaurant
08.2021 - 10.2022

Bachelor of Science - Criminal Justice

Northern Arizona University

High School Diploma -

Dr. Camille Casteel High School

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Mikayla Thomas