Mikayla Thomas
Fayetteville,NC
Summary
Dynamic professional with a strong background in mentorship and customer service, notably at Chick-fil-A. Skilled in total communication and patient care, I excel in fostering teamwork and collaboration. Passionate about empowering others, I have successfully resolved conflicts and enhanced team morale, ensuring exceptional service and satisfaction.
Accomplished professional devoted to students' needs. Focused on helping students manage and overcome personal, social, and behavioral problems negatively impacting wellbeing or academic success. Goes above and beyond every year to enhance student experiences and help each reach full potential.
Overview
6
6
years of professional experience
Work History
Mentor
21Stated
Greensboro, North Carolina
01.2024 - Current
- Acted as a role model, demonstrating professionalism, ethical behavior, and a positive attitude in all interactions.
- Advised students on course selection and academic pathways.
- Conducted effective conflict resolution sessions between mentees, promoting understanding and cooperation.
- Organized team building events that enhanced team morale and improved working relationships among colleagues.
- Collaborated with other mentors and professionals to share best practices and enhance the mentoring program's effectiveness.
Server
Outback Steakhouse
Greensboro, North Carolina
11.2023 - Current
- Trained new employees to perform duties.
- Trained new employees on restaurant procedures and plating techniques.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions and recommended specials.
- Stayed informed about daily specials, new menu items, promotions.
Student Esthetician
Leons Beauty School
Greensboro, NC
10.2023 - 02.2024
- Provided facial and body treatments to clients, such as waxing, exfoliation, massage, and skin care.
- Stocked shelves with inventory items including lotions, creams, gels.
- Developed treatment plans based on individual needs of each client.
- Kept current on new trends in skincare technology through continuing education classes.
- Adhered to safety protocols when handling hazardous materials or equipment.
- Greeted customers upon arrival at the spa or salon.
Esthetics Intern
Kevianna McGrady
Greensboro, North Carolina
01.2023 - 02.2024
- Identified needs of customers promptly and efficiently.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
Team Member
Chick-fil-A
Greensboro, NC
09.2021 - 12.2022
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Upheld high standards of productivity and quality in operations.
- Provided customer service support to ensure satisfaction.
- Addressed customer needs, responding to specific requests.
Shift Manager/Key Holder
Chick-fil-A
FAYETTEVILLE, North Carolina
11.2019 - 06.2021
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
Education
Bachelor of Arts - Psychology
North Carolina A&T State University
Greensboro, NC05-2025
Skills
- Total communication
- Mental health support
- Patient care
- Empathy and understanding
- Teamwork and collaboration
- Time management
Affiliations
- I love playing with animals, whether it's a dog or a cow! It truly doesn't matter to me. I have gone to my schools farm a few times to assist with feeding the babies. I have also castrated a baby cow at the farm! I also love to go to a place called Friendly Pets in Greensboro, NC and they give people the opportunity to have puppy play time. It gives the dogs time to get out of their cages and experience human connection. Just as much as the puppies want to play with us, we need them 100x more. They bring me such a sense of relief.
Accomplishments
- Deans list in college since 2023.
- I received a scholarship from Target due to excelling academically in school.
- I did a workshop for Freshman students in college, so they can feel more comfortable reaching out to their peers and get out of their comfort zone.
- I am the Vice President of External Affairs for my organization called 910 Aggies. My role in the organization is to plan events for my organization to volunteer at.
- I recently spoke on a panel at Northwood Elementary in High Point, NC. I spoke to elementary kids about what to expect out of college and ways to find scholarships, etc.
- CNA License
References
References available upon request.
Timeline
Mentor
21Stated
01.2024 - Current
Server
Outback Steakhouse
11.2023 - Current
Student Esthetician
Leons Beauty School
10.2023 - 02.2024
Esthetics Intern
Kevianna McGrady
01.2023 - 02.2024
Team Member
Chick-fil-A
09.2021 - 12.2022
Shift Manager/Key Holder
Chick-fil-A
11.2019 - 06.2021
Bachelor of Arts - Psychology
North Carolina A&T State University