Mikayla Watana Grafton
San Antonio
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Specialty Youth Instructor
YMCA
Buda, TX
05.2023 - 05.2026
- Planned and lead aerial ropes courses, archery, fishing, and camp events for children 6-14
- Implemented safe and educational environment
- Upheld core YMCA values
- Facilitated skill-building workshops, enhancing participants' teamwork and leadership abilities
In Shop
Jimmy John's
San Antonio & San Marcos, TX
03.2020 - 01.2023
- Directed food line in preparation, assembly, and food service
- Custodial and register tasks completed hourly
- Directed drive-thru and delivery orders quickly and efficiently
Waitstaff
Blue Bonnet Palace
San Antonio, TX
04.2021 - 01.2022
- Took orders during understaffed peak and rush hours
- Organized 300+ person catering orders
- Conducted organization, serving, hosting, food preparation, and cleaning of restaurant
- Upheld professionalism while defusing challenging customer situations
Childcare/Front Desk Attendant
The Club at Garden Ridge
San Antonio, TX
09.2020 - 02.2021
- Maintained sanitary environment following 2020 COVID-19 safety protocol
- Supervised and provided medical care to children
- Checked in guests, cleaned equipment, and directed event staff
Education
Bachelor of Science - Biology, Chemistry Minor
Texas State University
San Marcos, TX08-2026
Skills
- Student engagement
- Leadership development
- Youth advocacy
- Outdoor education
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Certification
- CPR/AED/First Aid
- NASP Archery Instructor
- TWPD Certified Angler
Timeline
Specialty Youth Instructor
YMCA
05.2023 - 05.2026
Waitstaff
Blue Bonnet Palace
04.2021 - 01.2022
Childcare/Front Desk Attendant
The Club at Garden Ridge
09.2020 - 02.2021
In Shop
Jimmy John's
03.2020 - 01.2023
Bachelor of Science - Biology, Chemistry Minor
Texas State University