MIKAYLA WILSON
Student Nurse
Philadelphia,PA
Summary
Hardworking Registered Nurse with success providing individualized patient care as a nursing student. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Fulfillment Center Associate
Amazon
Troutdale, OR
03.2020 - 02.2021
- Run “High Quantities” department, including problem solving missing items from orders, picking from inventory, and creating shipping labels
- Train current & new employees how to run the department efficiently and accurately
- Checked inventory and selected products from specific locations based upon availability.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Kept work areas neat, clean and free from debris.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Reason for leaving: Attending nursing school
Assistant Store Manager
Carter's
Clackamas, OR
01.2019 - 01.2020
- Traveled to other store locations for long periods of time to set up new stores or retrain team to follow policies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Analyzed and interpreted store trends to facilitate planning.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reason for leaving: Finish Bachelor’s degree; schedule conflict
Part-Time Supervisor
Carter's
Clackamas, OR
08.2016 - 01.2019
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Maintained compliance with company policies, objectives and communication goals.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Identified individual employee's unique work styles and adapted management methods.
- Evaluated employee performance and coached and trained to improve weak areas.
- Tracked and prepared quarterly reports of sales goals to management.
Sales Associate
Carter's
Clackamas, OR
03.2016 - 08.2016
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Completed orders and organized product deliveries to meet customer timetables.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared large cash deposits with zero discrepancies.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Bachelor of Science - Nursing
Drexel University
Philadelphia, PA 03.2021 - Current
Bachelor of Science - Psychology
Portland State University
Portland, OR 09.2018 - 06.2020
Associate of Arts - Transfer Degree
Clackamas Community College
Oregon City, OR 09.2016 - 06.2018
High School Diploma -
Clackamas High School
Clackamas, OR 09.2012 - 06.2016
Skills
Staff Scheduling
Operations
Staff Management
Retail merchandising
Exceptional time management skills
Safety processes and procedures
Team leadership and coaching
Staff training and development
Certification
Basic Life Support, AHA - 215508278538 (exp 01/23)
Volunteer
Med/SURG Volunteer Willamette falls providence hospital
Oregon City, OR 2014-2016
- Assist the nurse with duties that include restocking patient cabinets, updating patient files and boards, changing beds and discharging patients.
- Managed pre-op and post-operative patient care by stocking medical supplies.
- Collaborated with members of patients' healthcare team to deliver appropriate level of care.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Used strong interpersonal communication skills to convey information to others.
- Encouraged donations by supporting community fundraising events and campaigns.
- Greeted visitors and answered questions about program, requirements, and opportunities.
- Maintained clean, neat, and operational facilities to serve program needs.
Timeline
Bachelor of Science - Nursing
Drexel University
03.2021 - Current
Basic Life Support, AHA - 215508278538 (exp 01/23)
01-2021
Fulfillment Center Associate
Amazon
03.2020 - 02.2021
Assistant Store Manager
Carter's
01.2019 - 01.2020
Bachelor of Science - Psychology
Portland State University
09.2018 - 06.2020
Associate of Arts - Transfer Degree
Clackamas Community College
09.2016 - 06.2018
Part-Time Supervisor
Carter's
08.2016 - 01.2019
Sales Associate
Carter's
03.2016 - 08.2016
High School Diploma -
Clackamas High School
09.2012 - 06.2016