Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikayla Wilson

Lagrange,GA

Summary

Dedicated Customer Support Specialist with strong conflict resolution and multitasking abilities. Committed to enhancing customer satisfaction and streamlining processes.

Overview

8
8
years of professional experience

Work History

Customer Support Specialist

Anthem BCBS
Midland, GA
03.2023 - 03.2024

Worked for an insurance company helping customers go over benefits

Customer Service Representative

Startek USA
Remote
01.2021 - 12.2022

Work from home job helping customers set up appointments for them.

Housekeeper

Callaway Gardens Resort
Pine Mountain, GA
01.2017 - 12.2021
  • Maintained cleanliness and organization of guest rooms and common areas for optimal guest satisfaction.
  • Utilized cleaning equipment and supplies effectively to ensure high standards of hygiene and safety.
  • Collaborated with team members to streamline housekeeping processes, enhancing overall efficiency.
  • Conducted inventory checks on cleaning supplies, ensuring adequate stock levels for uninterrupted operations.

Hotel Reservations Agent

Callaway Gardens Resort
Pine Mountain, GA
01.2016 - 03.2021

I worked at Callaway for over 5 years off and on. I started in Housekeeping and than went to front desk and to reservations agent

Education

High School Diploma -

American Homeschool
Lansing, IL
03-2016

Skills

  • Call center experience
  • Conflict resolution
  • Live chat support
  • Sales support
  • Appointment scheduling
  • Customer response
  • Time management
  • Multitasking and organization
  • Customer service excellence
  • Empathy and patience
  • Verbal and written communication
  • Adaptability and flexibility
  • Email communication
  • Remote support tools
  • Workflow management

Timeline

Customer Support Specialist

Anthem BCBS
03.2023 - 03.2024

Customer Service Representative

Startek USA
01.2021 - 12.2022

Housekeeper

Callaway Gardens Resort
01.2017 - 12.2021

Hotel Reservations Agent

Callaway Gardens Resort
01.2016 - 03.2021

High School Diploma -

American Homeschool