Mikayla Fleming
Portland,Oregon
Summary
I am a self-directed and dynamic leader in sales, service, hospitality, and creative industries. I blend my multifaceted experience with a strong people-centric approach. I thrive in fast paced environments while empowering teams and creating solutions that elevate guest experiences.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Sales Associate
Verizon Wireless
Portland, OR
10.2025 - Current
- Perform keyholder duties by opening and closing the store, cash management, and assisting in counting inventory to maintain accurate stock levels
- Deliver exceptional customer care, enhancing customer satisfaction and loyalty
- Execute effective sales techniques to hit and exceed targets while abiding by ethical standards and company policies
- Generate revenue through discovery, selling by analyzing customer needs and recommending appropriate solutions, resulting in improving overall sales performance at the store level
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Was my store's overall top performer for June 2026
Waitress & Bartender
Kaizen Sushi PDX
01.2025 - 01.2025
- Greeting & seating guests, ensuring cleanliness and safety of the restaurant, making beverages, taking orders, running food, opening and closing duties, booking reservations
- Provided exceptional customer service in fast-paced dining environment
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Managed multiple tables efficiently, enhancing guest satisfaction through attentive service
Medical Technician & Team Leader
Dallas Retirement Village
01.2024 - 01.2024
- Ensured timely and accurate medication administration and resident care, reported directly to LPNs/RNs, managed clinical documentation (PCC), and led the floor during staff shortages
- Collaborated with healthcare team to develop individualized patient care plans
Account Expert
T-Mobile
01.2023 - 2024
- Handled customer inquiries regarding billing, plans, and payments through phone communication
- Managed customer accounts, ensuring accurate billing and resolving inquiries efficiently
- Utilized multiple systems and technology
Shift Lead
Chick-Fil-A
Keizer, OR
01.2022 - 01.2023
- Managed operations, handled breaks and call outs, trained new hires, tracked sales analytics, managed escalations, complaints, traffic, settled credit/cash and counted safes before and end of shifts
Hostess and Server
Kokki Korean BBQ
Salem, OR
01.2021 - 01.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting and seating guests, managing table reservations, utilizing technology for food delivery and updating reservation logs simultaneously
- Assisted in menu knowledge, describing dishes and providing recommendations to enhance dining experience.
- Trained new team members on service protocols and best practices to maintain operational consistency
- Handled customer inquiries and resolved complaints promptly, fostering a positive restaurant atmosphere.
Associate
In-N-Out Burger
Keizer, OR
01.2020 - 01.2021
- Achieved 3 promotions through dedication and performance, enhanced guest and team member experiences through positive engagement, thrived in a fast-paced environment, ensured team coverage during shortages, maintained traffic control
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Operated kitchen equipment efficiently, maintaining high standards of food quality and safety
Associate
Amazon Fulfillment
Salem, OR
01.2020 - 2021
- Sorted and fulfilled orders to ensure timely delivery and customer satisfaction, operated pallet jacks & forklifts, conducted safety audits
- Operated cash register efficiently, handling transactions accurately and maintaining balanced cash drawers.
- Trained new associates on operational procedures and best practices to enhance team performance.
Assistant Manager
McDonald's
Keizer, OR
01.2017 - 01.2020
- Trained new hires on customer service standards to improve team performance.
- Supervised daily operations to ensure compliance with company policies and service standards.
- Trained and mentored new employees, fostering teamwork and enhancing service quality.
Education
Sociology & Business
Willamette University
Salem, ORSociology
Grand Canyon University
Phoenix, AZHigh School Diploma -
Salem Academy
Salem, OR06-2019
Skills
- Effective Sales Strategies & Techniques
- Customer Experience & Care
- Inventory Management
- Electronic & Technical Proficiency
- Creative Problem-Solving
- Policy mastery
- Team player
- Communicative & Collaborative
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Relationship building
Outgoing personality
Cash handling
Verbal/written communication
Conflict resolution
Store opening and closing
Sales expertise
Product sales
Customer needs assessment
Complex Problem-solving
Sales strategies
POS system operation
Meeting deadlines
Upselling
Professional demeanor
Retail store operations
Adapt to diverse groups
Certification
- Oregon Liquor and Cannabis Commission Permit (OLCC) 2025
- Oregon Food Handlers Certificate, 2024
- CPR/AED Trained and Certified, 2024
Timeline
Sales Associate
Verizon Wireless
10.2025 - Current
Waitress & Bartender
Kaizen Sushi PDX
01.2025 - 01.2025
Medical Technician & Team Leader
Dallas Retirement Village
01.2024 - 01.2024
Account Expert
T-Mobile
01.2023 - 2024
Shift Lead
Chick-Fil-A
01.2022 - 01.2023
Hostess and Server
Kokki Korean BBQ
01.2021 - 01.2023
Associate
In-N-Out Burger
01.2020 - 01.2021
Associate
Amazon Fulfillment
01.2020 - 2021
Assistant Manager
McDonald's
01.2017 - 01.2020
Sociology & Business
Willamette University
Sociology
Grand Canyon University
High School Diploma -
Salem Academy