Mike Aldred
Senior Customer Service Rep
Arlington,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Senior Customer Service Representative
Standard Aero
Dallas, TX
07.2019 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Technical Services Manager
CFM Materials
Grand Prairie, TX
06.2014 - 07.2019
- Made technical suggestions regarding modifications to documentation, product performance, and failure analysis.
- Created, edited and implemented company policies
- Knowledgeable skilled in reading and interpreting blueprints, diagrams, and drawings.
Quality Control Inspector
Turbomeca
Grand Prairie, TX
02.2006 - 06.2014
- Created and deployed best practices to improve efficiency and reduce defects.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
Aerospace Propulsion Technician
Air Force
Little Rock, AR
05.1999 - 12.2005
- With the Rank of Staff Sgt supervised up to 3 airman. Responsible for training, reviews & disciplinary actions.
- Inspected and repaired jet engines, small gas turbine engines and propellers.
- Conducted planning of aerospace propulsion maintenance functions and activities.
Education
Aviation
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FLSkills
Complaint resolution
Interpersonal communications
Technical troubleshooting
Quality control guidelines
Customer support
Accomplishments
- Found 4 unserviceable 1st PT blades installed on serviceable engine before shipment after inspection & Quality missed.
- Maintain Relationships with several dozen aviation operators through out the world.
- Prevented the scrap of several improperly identified LLP saving the company approx. 3/4 of a million dollars
- Discovered falsified documentation for HPT blades; Exposure led to FAA investigation uncovering multiple items in the worldwide part pool. Findings prevented possible multiple engine failures.
- Identified and eliminated several outdated procedures saving time and resources.
- Developed En route training requirements; standardized task list implemented at Air Mobility Command level.
Timeline
Senior Customer Service Representative
Standard Aero
07.2019 - Current
Technical Services Manager
CFM Materials
06.2014 - 07.2019
Quality Control Inspector
Turbomeca
02.2006 - 06.2014
Aerospace Propulsion Technician
Air Force
05.1999 - 12.2005
Aviation
Embry-Riddle Aeronautical University - Daytona Beach