Mike A. Needham
Jacksonville,FL
Summary
Results-driven Automotive Service Manager attentive to business demands and budget targets. Coordinates highly successful, profitable and customer-focused operations with excellent leadership abilities. Decisive in implementing new strategies and enforcing optimal policies for service program.
Overview
40
40
years of professional experience
1987
1987
years of post-secondary education
Work History
Automotive Service Manager
Subaru of Jacksonville
Jacksonville, 32246
2019.06 - Current
- First 4 years I was the Automotive Service Manager. My duties as service manager were as follows, managered 30 technicians 8 service advisors, payroll many other tasks just to take care of the customer. Last few years I am a writer and still do service manager duties.
Assistant Service Manager
Lexus of Jacksonville
Jacksonville, FL
2014.07 - 2019.06
- Analyzed data from previous repair jobs to identify trends in common problems or malfunctions that could be addressed proactively.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Identified opportunities for cost savings within the service department while maintaining high quality of services offered.
- Completed day-to-day duties accurately and efficiently.
Assistant Service Manager
Arlington Toyota
Jacksonville, FL
2007.12 - 2013.07
- Analyzed data from previous repair jobs to identify trends in common problems or malfunctions that could be addressed proactively.
- Assisted in developing service strategies and budgets to meet customer satisfaction goals.
- Developed new processes to improve efficiency and effectiveness of services offered by the organization.
Service Advisor
Willard's Automotive
Jacksonville, USA
2003.06 - 2007.07
- Set Appointments 30+ a day
- Managed 3 technicians
Parts delivery Driver
Coggin Pontiac
Jacksonville, USA
1986.02 - 1996.06
- Parts delivery Driver for 1 year 1/2
- Promoted to Warehouse Manager
- Shipping & Receiving
- Stock shelves, Inventory, UPS AND Fed Express
- Promoted to Part Counter
- Supplying parts to for 20 plus technicians
- Retail and Wholesale parts
Parts Counter Consultant
George Moore Chevrolet
Jacksonville, USA
2003.01
- Duties Wholesale Retail Sales
- Shop Sales
Education
Fletcher
Jacksonville Beach, FLHigh School -
Fletcher High School
Jacksonville, FL 1981.09 - 1984.06
Skills
Always on time I step up when needed
Taking care of customersThis is why I come to work and to make the company money and myself of course I know CDK and x time I know how to talk to customers
I know how upsale these are a few of my skills:
- Team leadership
- Effective communication
- Time management
- Service writing
- Scheduling
- Customer satisfaction
- Customer relations
Timeline
Automotive Service Manager
Subaru of Jacksonville
2019.06 - Current
Assistant Service Manager
Lexus of Jacksonville
2014.07 - 2019.06
Assistant Service Manager
Arlington Toyota
2007.12 - 2013.07
Service Advisor
Willard's Automotive
2003.06 - 2007.07
Parts Counter Consultant
George Moore Chevrolet
2003.01
Parts delivery Driver
Coggin Pontiac
1986.02 - 1996.06
High School -
Fletcher High School
1981.09 - 1984.06
Fletcher