IT Technical Support Specialist
Barsalou & Associates, PLLC
11.2016 - Current
Mike Barsalou
IT Consultant
Houston,TX
Timeline
Help Desk Consultant Tier 1
HighPoint Technology Solutions
02.2015 - 11.2016
Work History
IT Technical Support Specialist
Barsalou & Associates, PLLC
11.2016 - Current
- Streamlined IT processes for increased efficiency and reduced downtime.
- Supported users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Remote.
- Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate.
- Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
Help Desk Consultant Tier 1
HighPoint Technology Solutions
02.2015 - 11.2016
- Proactively monitored network systems for early detection of potential issues or concerns.
- Interfaced with Customers and Clients on a daily basis to quickly and effectively help resolve all issues they may be experiencing.
- Managed high call volume for prompt response to customer concerns and inquiries.
- Assisted in developing comprehensive documentation to facilitate efficient issue resolution in the future.
- Collaborated with IT teams to implement solutions for complex technical issues.
Skills
Hardware installation
Remote desktop support
Operating system support
Help desk support
Ticketing system experience
Mobile device management
Printer support
Server maintenance
Software deployment
Data backup management
Technical support
Software installation
Customer service
Technical issues analysis
Microsoft office specialist (MOS) expert
Call center operations
Overview
10
10
years of professional experience
Certification
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- Google IT Support Professional Certificate - Google.
- CompTIA A+ - Computing Technology Industry Association.
- MCSE - Microsoft - June 2016
- MCSA - Microsoft - June 2016
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