Mike Basco
Glendale,AZ
Summary
Current EDI Development Specialist with PING Golf, showcasing expertise in Microsoft Power BI and exceptional problem-solving abilities. Excelled in enhancing partner integration and data analysis, creating over 30 reports and significantly improving cross-functional team collaboration. Demonstrates a unique blend of technical proficiency and customer service excellence.
Overview
14
14
years of professional experience
Work History
EDI Development Specialist
PING Golf
Peoria, AZ
08.2024 - Current
- Worked to onboard our current EDI partners to Infor/M3.
- Resolved issues related to the compatibility of the order documents that will be used by our partners.
- Worked with SPS Commerce and Infor to make sure we met the requirements of our trading partners relating to their outbound documents (PO Acknowledgment, ASN, Invoice).
- Assisted in the integration testing for e-commerce and HYDRA.
- Worked with the EDI teams in Japan, the UK, and Canada to help solve issues that might have come up during their testing.
- I worked closely with Infor, having daily testing sessions to review issues and talk through solutions, as well as the actual testing of EDI orders.
Customer Service Analyst
PING Golf
Peoria, AZ
10.2021 - 08.2024
- Worked with the Sales, Customer Service, Fitting, Repair, and Marketing departments to build and manage different reports in Microsoft Power BI, and Five9 Analytics.
- I started with no analytical experience and was lucky enough to use a couple of work hours every day to teach myself how to build Power BI reports.
- I met consistently with each department to gather requirements for new reports, demo newly finished reports, and answer questions on existing reports.
- Worked with the Five9 team to learn their analytics tool, Five9 Analytics, to create specific reports relating to the Five9 call and chat data, which is collected from all customer service and fitting interactions with customers.
- Created more than 30 reports between both Power BI and Five9 Analytics.
- I also gained basic knowledge of Microsoft Power Apps to build a handful of apps for the Fitting and E-Commerce teams.
Fitting Specialist
PING Golf
Peoria, AZ
05.2018 - 10.2021
- I spoke with accounts and consumers to assist them with anything they needed, including entering custom orders, setting up repairs, and answering questions related to PING products and order information.
- Traveled to local demo days and fitting events, and spent about a year traveling across the U.S., doing fitting events at various PING accounts.
- I assisted the HYDRA team during the prebook season by helping to process orders, fix any order issues, and work directly with the sales reps to make order changes.
- Processed and sent around 10 daily reports made by ERS data, including multiple reports for our EDI partners, as well as the product availability report used by the Customer Service and Fitting Departments.
Customer Service Representative
PING Golf
Peoria, AZ
09.2017 - 05.2018
- Answered calls from our accounts, helping them place custom orders, as well as providing information regarding products and services.
- I built my knowledge of PING products, PING culture, and the importance of PING customer service.
- Learned to use the ERP system, PCS, to place orders, repairs, and send out PO acknowledgments.
- I learned how to create EDI translations in the application PCS Next, and I occasionally helped the EDI team unpark orders that had attribute errors.
Outside Services
500 Club Golf Course
Glendale, AZ
02.2016 - 07.2017
- Greeted customers upon arrival at the course, and assisted them with their golf clubs.
- I cleaned the golfers' clubs as they were finishing on the 18th green, kept the golf carts clean, and maintained the driving range.
- Managed the morning shift, sometimes working solo for the first five hours of the day.
- I worked nightly events, helping set up the patio with tables and chairs, and then assisted with the cleanup afterward.
Outside Services
Desert Mountain Club
Scottsdale, AZ
10.2010 - 10.2015
- I greeted members upon arrival at the club and assisted them with any needs they had, including setting up their golf bags, parking their cars, or getting extra supplies for their rounds.
- I worked many events that were held around each of the five different clubhouses, both as outside services and as a valet.
- This is where I first learned customer service skills, as we strived to have the best customer service of any club or community in the country.
- These skills included: Interactions with the members and always using Mr/Mrs "last name" when speaking with them, calling the golf shop via radio as they are about to enter the golf shop, and asking if they need anything for their guest or themselves in preparation for the round.
Education
GED -
Cactus Shadows
Cave Creek, AZ05-2009
Skills
- Microsoft Power BI
- Microsoft Power Apps
- Data Collection/Analysis
- Statistics
- Identifying issues or gaps with new applications
Timeline
EDI Development Specialist
PING Golf
08.2024 - Current
Customer Service Analyst
PING Golf
10.2021 - 08.2024
Fitting Specialist
PING Golf
05.2018 - 10.2021
Customer Service Representative
PING Golf
09.2017 - 05.2018
Outside Services
500 Club Golf Course
02.2016 - 07.2017
Outside Services
Desert Mountain Club
10.2010 - 10.2015
GED -
Cactus Shadows