Mike Becher
Killeen,TX
Summary
At Popeyes, a results-driven Shift Manager, I excelled in enhancing team performance and customer satisfaction through effective problem-solving and employee training. Leveraging skills in quality assurance and active listening, I significantly reduced workplace incidents, fostering a safe and efficient environment. My approach to leadership and process improvement consistently upheld high standards of service and operational excellence.
Overview
10
10
years of professional experience
Work History
Shift Manager QSR
Popeyes
07.2014 - 06.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cultivated professional working relationships with peers and supervisors.
- Oversaw loading and unloading of packages in warehouse.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
Education
High School Diploma -
Robert M Shoemaker High School
Killeen, TX06.2014
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Opening and closing procedures
- Staff Motivation
- Punctual and Reliable
- Training and mentoring
- Delegating Work
- Mentoring and Coaching
- Quality Assurance
- Safety Compliance
- Flexible Schedule
- Active Listening
- Worker Training
Timeline
Shift Manager QSR
Popeyes
07.2014 - 06.2024
High School Diploma -
Robert M Shoemaker High School