Mike Boltinghouse
Columbus,OH
Summary
Dynamic professional with a proven track record in resource coordination and operations management, notably at Service Master by Neverman. Excelled in enhancing customer engagement and implementing process improvement strategies, demonstrating strong leadership and a continuous improvement mindset. Skilled in Windows Office and adept at making strategic decisions to drive organizational success.
Overview
10
10
years of professional experience
Work History
Resource Coordinator
Service Master by Neverman
Columbus, Ohio
08.2022 - Current
- Responsible for water mitigation of residences and commercial properties, including all documentation and pictures to support the work done in drying the structure.
- Physical inventory of equipment on job sites and in the shop.
- Acted as a liaison between teams and departments and external vendors providing services or materials.
- Developed and maintained resource management databases for tracking and reporting purposes.
Night Operations Manager
Kinsale Golf And Fitness Club
Lewis Center, OH
11.2023 - 05.2024
- Monitored and directed the activities of night shift personnel to ensure productivity and compliance with company policies.
- Ensured all equipment was operational and properly maintained for safe working conditions.
- Organized daily work assignments for staff members in accordance with established guidelines.
- Responded quickly when problems arose in order to minimize disruption of workflow.
- Developed and maintained relationships with clients to ensure customer satisfaction.
Sales Lead, Omni Ops
Dicks Sporting Goods
Dublin, Ohio
11.2016 - 07.2022
- Responsible for getting products onto the sales floor, picking, and shipping internet orders to customers.
- Listened to customer needs to identify and recommend best products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Paralegal
Barkan, Meizlish
Columbus, Ohio
06.2015 - 05.2016
- Social security new client intake and correspondence with social security Administration on case status
Education
Paralegal -
Columbus State Community College
Columbus, Ohio01.2014
Skills
- Windows office
- Customer Engagement
- Proprietary software
- Process improvement strategies
- Decision-making capacity
- Strong leadership
- Continuous improvement mindset
- OHSA 10 Hour
Timeline
Night Operations Manager
Kinsale Golf And Fitness Club
11.2023 - 05.2024
Resource Coordinator
Service Master by Neverman
08.2022 - Current
Sales Lead, Omni Ops
Dicks Sporting Goods
11.2016 - 07.2022
Paralegal
Barkan, Meizlish
06.2015 - 05.2016
Paralegal -
Columbus State Community College
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