Summary
Overview
Work History
Education
Skills
Affiliations
Manager

Michael Colbert, MS

People Development
Yorktown,Virginia

Summary

Experienced multi-unit restaurant owner with an MS in organizational psychology, and an experienced perspective on interpersonal business dynamics as well as leadership and training. With knowledge and experience in all aspects of business operations, and an understanding that people are the most important factor of any operation, now seeking to apply a combination of experience and formal education in a growth-focused and people-oriented company.

Overview

33
33
years of professional experience

Work History

Management Consultant

Self Employed Services
09.2024 - Current

Manager

Wawa, Inc.
04.2015 - 09.2024
  • Led multiple teams of 30-40 associates and managers
  • Consistently achieved over 99.7% training completion of subordinates
  • Led daily business operations in a high-volume climate averaging 2,500 customers per day
  • Consistently achieved highest gross sales in the area averaging annual increases more than 12%
  • Hired, trained, motivated, and promoted highly qualified candidates for all open positions
  • Communicated and coordinated with all levels of the organization for the benefit of the team.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Implemented staff training programs that improved service quality and increased customer loyalty.

Multi-Unit Owner/ Operator

Young Subs, Inc.
05.1995 - 12.2014
  • Responsible for daily operations of a chain of restaurants with up to 80 team members total
  • Analyzed business operations and implemented continuous improvement strategies
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities
  • Increased customer satisfaction through seeking and addressing feedback regularly
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Streamlined organizational processes by evaluating current systems and identifying appropriate improvements
  • Directed change management initiatives that aligned employees with evolving business objectives.
  • Spearheaded talent acquisition efforts, attracting top-tier talent to build a high-performing team.
  • Designed employee development programs that enhanced skill sets while retaining top performers.
  • Mentored and coached team members to foster productive and engaging work environment.

Infantry Squad Leader

United States Marine Corps, USMC
05.1992 - 06.1996
  • Served in Helicopter Assault Company, Battalion Landing Team 1/6, 22nd Marine Expeditionary Unit (Special Operations Capable)
  • Ground Defense Security Forces Leeward, Guantanamo Bay, Cuba.
  • Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
  • Improved squad performance by implementing rigorous training and evaluation methods.
  • Enhanced overall unit readiness by conducting individual skill assessments and providing targeted coaching.

Education

Master of Science Psychology - Industrial-Organizational Psychology

Regent University
Virginia Beach, VA

Bachelor of Arts – Psychology - Cognitive Psychology

University of Arizona, Global Campus
Chandler, AZ

Skills

  • Maintaining employee engagement
  • Developing and delivering effective training programs
  • Communicating professionally
  • Lifelong learner
  • Emotional Intelligence/ Empathy
  • Consulting
  • Root cause analysis and problem solving
  • Conflict resolution
  • Soliciting feedback and creating buy-in
  • Staff Development
  • Integrity and dependability
  • Proficient in most common software and highly adaptable to new programs

Affiliations

  • American Psychological Association
  • Society of Industrial Organizational Psychology (SIOP)

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Michael Colbert, MSPeople Development