Mike Coon

Work History

DISH

04.2022 - Current

Primary point of contact between DISH and ClickUp for all matters including: License Management, Professional Services, Legal Agreements, IT Security, and Internal Support
Collaborate with ClickUp team to create a Change Management webinar and a case study on ClickUp's empowerment of DISH Business employees
Drive creation of requirements and creation of custom integrations between ClickUp other internally used tools such as: Salesforce, Jira, and ServiceNow
Increase usage of ClickUp from 1 team and 5 users to 6 teams and 100 users
Increased project throughput of PMO by 30% over first 2 years of use
Manage the creation and maintenance of SOP documentation for teams
Document all ClickUp customizations and automations to maintain continuity across spaces

DISH

07.2021 - 04.2022

Serve as Project Manager for the implementation of new features in DISH's Salesforce and Amdocs CES instances - gathering requirements, defining scope, managing backlog and planning workload for the Development and Admin teams
Coordinate with a variety of enterprise teams - IT, Marketing, Training, Corporate and Partner Communications, Sales - to ensure new features are available and comprehensible to all Internal and External Partners
Drive and implement the transition of DISH Business PMO from Google Sheets for Project and Workflow managment to ClickUp
Partner with ClickUp Professional Services team to document and implement workflows and transition data

DISH

04.2020 - 07.2021

Scoped, Researched, Submitted, and Managed the implementation of a new Connectivity Incentive for Local Retailers to provide a $25 payment for retailers to ensure internet connectivity of newly installed Hopper receivers
Budgeted, Projected, and Managed implementation of 3 Google Nest gift with purchase offers for Retailers
Worked with teams across Sales and Retailer Operations to implement a new tool and system for tracking Retailer equipment credits
Provided Daily, Weekly, and Ad-Hoc reporting on any needed aspects of Retailer performance

DISH

12.2015 - 04.2020

Design, implement, and deliver a comprehensive new hire training program for Local Retail sales channel Account Executives, serving ~2000 local retail partners nationwide
Collaborate with Training, Marketing, HR, and operations teams to produce documentation and training materials to present a unified message and consistent branding for the On-Boarding experience
Plan and host webinars and on-site training events
Track employee performance via solicited feedback, KPI indicators, and evaluation data, and identify needs for additional training
Consolidated Channel Partner onboarding paperwork to create a unified and customizable onboarding experience for potential Retailers

DISH

06.2012 - 12.2015

Provide operational support to ~125 partners - equipment, installation, sales forecasting, inventory tracking
Plan and coordinate marketing efforts for partners - focused on Events and Social Media
Drive partner engagement at quarterly Regional Development Forums and yearly Team Summit
Advise partners on best practices for Marketing Development Funds (MDF) spend