Mike Dail
Everett,WA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
17
17
years of professional experience
Work History
Regional Sales Manager
Carnow
Nampa, ID
07.2023 - Current
- Responded promptly to inquiries from customers regarding services offered by the company or any related issues they may have encountered during the sales process.
- Maintained up-to-date records of customer interactions using various software programs such as Salesforce.com, Microsoft Excel.
- Identified and contacted potential customers to generate sales leads.
- Developed, maintained and updated customer profiles in the charter sales database.
- Provided technical advice on products or services to customers.
- Identified potential customers and developed strategies to target them effectively.
- Contacted and developed working relationships with executives and business owners.
- Produced sales documents, finalized deals and filed records.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Resolved customer inquiries promptly as well as escalated issues when necessary.
- Identified opportunities for cross-selling and up-selling within existing customer base.
Sales Manager
Bronco Motors
Nampa, ID
04.2022 - 07.2023
- Managed daily operations of sales department, including supervision of staff members.
- Collaborated with marketing team to create promotional materials for target customers.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Implemented process changes to streamline sales department workflow.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Maintained accurate records of all transactions between customers and company representatives.
- Executed strategic sales plans to expand customer base and revenue.
- Built sales forecasts and schedules to reflect desired productivity targets.
Manager
Autoright Motors Lake Stevens
Lake Stevens, WA
02.2021 - 04.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Delivered level of service to customers in effort to build upon relationships for future clients.
Sales Manager
Hyundai of Everett
Everett, WA
02.2015 - 02.2021
- Maintained professional network of potential clients and business opportunities.
- Developed and implemented new sales strategies to update product lines.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Partnered with marketing team to align sales strategy with brand messaging across communication channels.
- Achieved company growth for several consecutive years through market expansion and sales.
- Implemented CRM strategy to automate leads management.
Sales Consultant
Hyundai of Everett
Everett, WA
06.2013 - 02.2015
- Listened to customers to understand needs and refer to optimal services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Priced out products for customers and drew up sales paperwork.
Veterinary Technician
Diamond Veterinary Hospital
Everett, WA
09.2007 - 06.2013
- Prepared and labeled medications and instructed client on administration.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Operated anesthesia, oxygen and monitoring equipment.
- Administered and monitored anesthesia for surgeries and operations.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Prepared and reviewed records and consent forms.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Delivered excellent service to pet owners to drive repeat business.
Education
High School Diploma -
Skyview High School
Billings, MT06.2000
Skills
- Sales Techniques
- Project management
- Staff development
- Marketing
- Workforce Management
- CRM
- Issue and conflict resolution
- Leadership
- Active listening
Timeline
Regional Sales Manager
Carnow
07.2023 - Current
Sales Manager
Bronco Motors
04.2022 - 07.2023
Manager
Autoright Motors Lake Stevens
02.2021 - 04.2022
Sales Manager
Hyundai of Everett
02.2015 - 02.2021
Sales Consultant
Hyundai of Everett
06.2013 - 02.2015
Veterinary Technician
Diamond Veterinary Hospital
09.2007 - 06.2013
High School Diploma -
Skyview High School