Mike DeAngelo

• Achieved over 85% renewal rate by strengthening client relationships.
• Partnered with sales to deliver Cisco SmartNet renewals, enhancing customer satisfaction.
• Promoted multiyear solutions to boost customer retention and increase account value.
• Identified upsell opportunities, contributing over $1 million in potential revenue.
• Managed onboarding for 200+ accounts, ensuring smooth SaaS integration.
• Developed 10+ custom success plans monthly to drive client engagement.
• Facilitated sales processes with maintenance quoting, applying extensive Cisco service knowledge.
• Utilized CRM systems to streamline operations and enhance case resolution efficiency.

• Produced, edited, and conducted written and audio interviews for The Playlist and podcast network, enhancing audience engagement and content quality.
• Pitched, wrote, and reported exclusive film and television news stories, consistently meeting tight deadlines to deliver timely content.
• Cultivated PR and studio sources within industry and celebrity circles, enhancing access to exclusive information and strengthening network relationships.
• Contribute to breaking news coverage of major events, showcasing adaptability in fast-paced environments.

Achieved renewal rate exceeding 85% through strengthened client relationships.

Identified upsell opportunities, contributing more than $1 million in potential revenue.

Enhanced customer engagement strategies, leading to measurable increases in client satisfaction and retention rates.

Developed 10+ custom success plans monthly to drive client engagement and retention efforts.

Managed onboarding for over 200 accounts, facilitating seamless SaaS integration and user adoption.