Summary
Overview
Work History
Education
Skills
Timeline
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Michael Deckman

Los Angeles,CA

Summary

Motivated business professional bringing 20+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

19
19
years of professional experience

Work History

OWNER/OPERATOR

MacTech HQ
01.2021 - Current
  • Managed day-to-day business operations.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Offered new customers training to reduce frustration and improve customer satisfaction.

Spring Street Mac
04.2011 - 05.2021
  • Built the business from the ground up and generated over 10 million dollars in the lifespan of the business
  • Built productive relationships with industry partners and competitors to support strategic business objectives
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts
  • Worked with Lightspeed Retail and Hubspot to managed customer, resources
  • Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.

COMPUTER TECHNICIAN

CompuTech
10.2009 - 04.2011
  • Used diagnostic tools to identify hardware failures and replace non- functional components
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.

IT DIRECTOR

Johnstone Supply
02.2005 - 09.2009
  • Oversaw day to day operations of 7 locations, maintaining the computer network
  • Traveled between 7 locations weekly, meeting with managers and maintaining the computers/network
  • Organized monthly inventory checks overseeing team members counting inventory on our custom platform using PalmPilots
  • Organized sales meetings with management to coordinate strategic planing
  • Backed up our mainframe to offsite locations daily and nightly to tape.

Education

Associate of Arts - Business Administration

Pierce College
Woodland Hills

Skills

  • Operational Leadership
  • Lean Methodology
  • Strategic Planning
  • Policy Development and
  • Customer Relations
  • Coaching and Mentoring
  • Business Administration
  • Business Development
  • Sales Leadership

Timeline

OWNER/OPERATOR

MacTech HQ
01.2021 - Current

Spring Street Mac
04.2011 - 05.2021

COMPUTER TECHNICIAN

CompuTech
10.2009 - 04.2011

IT DIRECTOR

Johnstone Supply
02.2005 - 09.2009

Associate of Arts - Business Administration

Pierce College

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Michael Deckman