Mike Desert
North Miami Beach,FL
Summary
Dynamic customer service professional with a proven track record, enhancing customer satisfaction through effective product support and strategic promotions. Known for reliability and attention to detail, I excel in processing transactions and resolving inquiries, consistently fostering positive relationships and driving sales performance.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Golf Attendant
Miami Shores Country Club
Miami, FL
04.2022 - Current
- Provided exceptional customer service to members and guests in high-paced golf environment.
- Assisted with maintaining golf carts, ensuring cleanliness and readiness for use.
- Supported daily operations by managing tee times and coordinating player check-ins.
- Learned and adhered to club policies while promoting a welcoming atmosphere.
Customer Service Representative
Publix
North Miami Beach, FL
01.2020 - 12.2022
- Assisted customers with inquiries, ensuring accurate information delivery and enhancing satisfaction.
- Processed transactions efficiently using point-of-sale systems to maintain smooth operations.
- Collaborated with team members to resolve customer issues promptly, fostering positive relationships.
- Maintained knowledge of products and promotions to provide informed recommendations to customers.
Sales Associate
AT&T
North Miami Beach, FL
05.2020 - 11.2021
- Assisted customers in product selection to enhance overall shopping experience.
- Executed daily inventory checks to maintain stock accuracy and availability.
- Provided technical support for devices, ensuring customer satisfaction with service plans.
- Processed transactions efficiently using point-of-sale systems to minimize wait times.
Small Business Expert
Sprint
Miami Gardens, FL
12.2017 - 12.2018
- Assisted customers with product selection and service inquiries, enhancing overall customer satisfaction.
- Provided support in processing sales transactions using point-of-sale systems efficiently.
- Maintained up-to-date knowledge of Sprint products and promotions to better assist customers.
- Collaborated with team members to streamline store operations and improve service delivery.
- Trained new staff on company policies, customer service techniques, and operational procedures.
- Developed strategic promotional campaigns that increased foot traffic and boosted sales performance within the store.
Police Explorer
North Miami Beach Police Department
North Miami Beach, FL
06.2014 - 07.2016
- Assisted with community outreach programs to promote public safety and awareness.
- Participated in ride-alongs with officers to gain firsthand experience in law enforcement procedures.
- Engaged in training sessions focused on emergency response protocols and conflict resolution techniques.
- Supported department initiatives by organizing youth events that fostered positive relationships with the community.
Customer Service Cashier
Marshalls & HomeGoods
06.2015 - 04.2016
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure efficient store operations.
Education
Bachelor of Business Administration - Business Administration
Atlantis University
Miami, FL07.2026
High School Diploma -
North Miami Beach Senior High School
North Miami Beach, FL06.2016
Skills
- Customer Satisfaction
- Reliability and Punctuality
- Patience and Composure
- Cash Handling
- Attention to detail
Certification
CPR Certified
Timeline
Golf Attendant
Miami Shores Country Club
04.2022 - Current
Sales Associate
AT&T
05.2020 - 11.2021
Customer Service Representative
Publix
01.2020 - 12.2022
Small Business Expert
Sprint
12.2017 - 12.2018
Customer Service Cashier
Marshalls & HomeGoods
06.2015 - 04.2016
Police Explorer
North Miami Beach Police Department
06.2014 - 07.2016
Bachelor of Business Administration - Business Administration
Atlantis University
High School Diploma -
North Miami Beach Senior High School