Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Mike Dissinger

Nampa,ID

Summary

Adaptable professional transitioning into IT support with experience in mobile device troubleshooting, customer service, and project coordination. Skilled in Android/iOS support, CRM platforms, and user training. Selected as an 'Apple Master' for advanced Apple expertise.

Overview

10
10
years of professional experience

Work History

Project Manager

Bartlett Roofing
Boise, ID
01.2025 - Current
  • Conducted inspections, developed restoration estimates, and managed projects from contract to completion.
  • Provided technical support for project management systems (ROOFLINK, SPOTIO), ensuring smooth operation and user adoption.
  • Trained staff and subcontractors on digital platforms and tools for scheduling, documentation, and compliance.

Staff Supervisor

Foster + Heart
Meridian, ID
01.2022 - 01.2024
  • Opened and managed a foster care home, overseeing compliance, staff training, and inspections, and digital reporting tools.
  • Coordinated IT setup for a new care facility, including network access, device configuration, and secure data handling.
  • Supported staff with troubleshooting desktop, mobile, and connectivity issues to maintain smooth daily operations.
  • Ensured adherence to state-mandated digital record-keeping requirements.

Group Home Administrator

Olive Crest
Santa Ana, CA
01.2018 - 01.2022
  • Oversaw facility technology, including network access, staff devices, and digital compliance systems.
  • Trained employees in secure documentation systems, ensuring accuracy and accessibility.
  • Provided tech support for desktops, laptops, and mobile devices used in group home operations.
  • Coordinated troubleshooting and maintenance with IT vendors to minimize downtime.

Support Specialist

Wireless Advocates
Laguna Niguel, CA
01.2016 - 01.2018
  • Provided technical support for Android and iOS devices, assisting with setup, troubleshooting, and connectivity.
  • Recognized as 'Apple Master' for advanced Apple hardware/software knowledge.
  • Guided customers through app support, device optimization, and system updates.

Education

Bachelor of Arts -

California Baptist University
Riverside, CA

Skills

  • Technical Support (Android/iOS)
  • Help Desk Support
  • Customer Service
  • CRM Platforms
  • Troubleshooting
  • Process Improvement

Websites

Timeline

Project Manager

Bartlett Roofing
01.2025 - Current

Staff Supervisor

Foster + Heart
01.2022 - 01.2024

Group Home Administrator

Olive Crest
01.2018 - 01.2022

Support Specialist

Wireless Advocates
01.2016 - 01.2018

Bachelor of Arts -

California Baptist University

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