Michael Eppes
Charlotte,NC
Summary
A trained Account Director with 12 years of experience in client facing roles/positions. Of those, 8 years in pharmaceutical market research. Skilled at building and managing key accounts while maintaining strong relationships internally with all teams. Creative and motivated to ensure that client relationships and profitability remain on a positive trajectory. Proficient in Microsoft Office.
Overview
15
15
years of professional experience
Work History
Account Director
Sermo
Charlotte, NC
11.2020 - Current
- Manage a team of Account Executives to handle escalations and client happiness/expectations to ensure existing relationships remain in good standing
- Helped lead a team to 7 consecutive quarters of 130+% growth year over year focusing on Financial Organizations and Consultancies
- Work on forecasting reports for upcoming quarter and yearly reports
- Helped with the recruitment of 4 new employees from previous working relationships
- Analyze and communicate feasibility, pricing and timelines for global opportunities
- Work closely with clients in a consultative capacity to confirm proposed sampling and methodology for their project design – optimizing opportunities to win the engagement
- Identify and solve unforeseen challenges that arise during fieldwork
- Specializing in providing solutions for engagements deemed to be challenging due to low incidence, niche sample populations, large international components
- Maintain a book of business, including prospecting for new accounts as well as manage and grow existing relationships
- Work with internal teams to provide feedback in order to create more efficient procedures within the organization.
Account Manager
M3 Global Research
New York, NY
04.2016 - 11.2020
- Analyzed and communicated feasibility, pricing and timelines for global opportunities
- Worked closely with clients in a consultative capacity to confirm proposed sampling and methodology for their project design – optimizing opportunities to win the engagement
- Identified and solved unforeseen challenges that arose during fieldwork
- Specialized in providing solutions for engagements deemed to be challenging due to low incidence, niche sample populations, large international components
- Worked with internal teams to provide feedback in order to create more efficient procedures
- Helped onboard and train new account managers.
Account Manager
Sandbox Studio
New York, NY
04.2014 - 04.2016
- Managed the Tiffany & Co
- Account relationship and an on-site photography studio
- Created and managed workflows for different internal teams from the initial work request to completion and delivery
- Led implementation of a digital asset tracking system that significantly increased efficiency and improved team workflows
- Point of contact for all internal team’s projects located in-house
- Corresponded with internal teams at location shoots to verify that all necessary information was being recorded and the project was on schedule
- Oversaw outside vendors to ensure timely and effective coordination
- Identified and proposed opportunities for Tiffany to expand its capabilities using other services offered by Sandbox.
Photo Operations Coordinator
RR Donnelley/Belk Studio
Charlotte, NC
10.2012 - 04.2014
- Oversaw daily execution of e-commerce and print photography for off-site client-based photography studio, working with approximately 40+ team members and various client representatives
- Worked closely with RR Donnelley assigned teams (producers, photographers, stylists, assistants, hair and makeup artists) to establish and execute new creative direction for Belk.com
- Participated in developing on-set workflow for E-Commerce Fashion shooting, thus increasing productivity and shot counts from 80 to more than 100 per set each day
- Experienced Digital Technician working with Canon cameras and Capture One software, overseeing image quality, editing captures and initiating post-production workflow and processing
- Ensured lighting is in accordance with approved schematic each day, making adjustments as needed
- Managed photo equipment inventory and tracking.
Project Manager
WorldOne
Charlotte, NC
03.2011 - 08.2012
- Managed a portfolio of client relationships and research projects valued at more than $1,200,000+, focused on health care and pharmaceuticals in U.S
- And international markets
- Determined client needs, formulated research strategy and maintained ongoing client communication from beginning to completion of studies
- Organized internal teams across international lines to ensure comprehensive, quick-turn research focused on physicians, coordinating the work of programmers, quality control, translations and data processors
- Managed vendor relationships to ensure completion of complex projects requiring broader resources
- Provided ongoing feedback to senior management regarding operations and suggestions for process improvement.
Representative
The University of Mississippi Office of Outreach
Oxford, MS
01.2009 - 05.2010
- Responsible for the organization and execution of departmental conferences
- Built lasting relationships with attendees by managing contacts from sign-up to departure.
Education
Business Management
The University of Mississippi
01.2010
Skills
- Customer Relationship Management
- Account Relationship Management
- Business Development
- Strategic Development
- Bid Request Management
- Account Management
- New Business Development
- Key Account Development
- Account Servicing
- Strategic Account Development
Timeline
Account Director
Sermo
11.2020 - Current
Account Manager
M3 Global Research
04.2016 - 11.2020
Account Manager
Sandbox Studio
04.2014 - 04.2016
Photo Operations Coordinator
RR Donnelley/Belk Studio
10.2012 - 04.2014
Project Manager
WorldOne
03.2011 - 08.2012
Representative
The University of Mississippi Office of Outreach
01.2009 - 05.2010
Business Management
The University of Mississippi
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