Mike Eugene
Lauderhill
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Personable and detail-oriented with strong ability to think on feet and resolve issues efficiently. Possesses knowledge of logistics and transportation operations, coupled with proficiency in routing software and communication tools. Committed to ensuring smooth operations and timely deliveries by leveraging organizational and multitasking skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatcher
Amazon CMOL
07.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 78 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to drivers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Analyzed customer feedback and provided solutions to improve customer service.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- route schedule.
- Monitored routes and locations to verify timely services and accurate information.
- Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions.
- Evaluated driver performance and provided feedback.
Amazon FBA Seller
Amazon
05.2021 - Current
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Utilized analytic tools to optimize product listings and improve customer experience.
- Collaborated with customer service team to achieve seamless customer experience.
- Utilized software to automate customer communication and order fulfillment.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
Dispatch Assistant
Amazon CMOL
02.2024 - 06.2024
- Coordinated with warehouse staff to ensure efficient loading of trucks, enabling timely departures for scheduled routes.
- Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
- Possessed an aptitude for troubleshooting issues quickly and efficiently while providing timely solutions.
- Maintained effective communication with customers and staff members throughout shifts.
- Demonstrated ability to manage multiple tasks simultaneously with a high degree of accuracy and attention to detail.
- Analyzed data from GPS systems in order to improve routing efficiency and reduce costs associated with fuel and labor expenses.
Delivery Driver
Amazon
01.2022 - 02.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Valet Parking Attendant
Valet Connect
07.2021 - 01.2022
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Explained parking rates and retrieval procedures to guests upon arrival.
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Used software to record customer name, make and model of vehicle and length of stay, maintaining up-to-date log.
Floor Runner
W Hotel
12.2020 - 07.2021
- Assisted food servers by taking food and beverage orders.
- Handed out buffet coupons, plates and silverware to machine players.
- Operated cash registers to make change, receive payments and tally transactions.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Education
Associate of Science - Information Technology
Miami Dade College
Miami, FLBachelor of Science - Information Technology Cybersecurity
Broward College
Fort Lauderdale, FL07-2025
High School Diploma -
College Pratique Du Nord
07.2017
Skills
- Complex Problem-Solving
- Inventory and Stocking
- Systems Analysis
- Greet Guests
- Verbal and Written Communication
- Data Protection
- Customer Relationships
- Efficiency and Time Management
- Quick learner
- Microsoft Office
- Operations management
- Competitive analysis
- Training and development
- Effective multi-tasker
- Analyzing data
- Fluent in French and creole
- Decision-making
- Active listening
- Data entry
- Customer service
- Attention to detail
- Dispatch software
Languages
English
Full Professional
French
Native or Bilingual
creole
Native or Bilingual
Spanish
Limited Working
Certification
- PT - Phlebotomy Technician
- First Aid/CPR Certified
Interests
- Electronics and Circuit Building
- Artificial Intelligence (AI) and Machine Learning
- Developing software, websites, and apps in various programming languages
- Web Development and Design
Timeline
Dispatcher
Amazon CMOL
07.2024 - Current
Dispatch Assistant
Amazon CMOL
02.2024 - 06.2024
Delivery Driver
Amazon
01.2022 - 02.2024
Valet Parking Attendant
Valet Connect
07.2021 - 01.2022
Amazon FBA Seller
Amazon
05.2021 - Current
Floor Runner
W Hotel
12.2020 - 07.2021
High School Diploma -
College Pratique Du Nord
Associate of Science - Information Technology
Miami Dade College
Bachelor of Science - Information Technology Cybersecurity
Broward College
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