Summary
Overview
Work History
Education
Skills
Timeline
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MIKE FEKADU

Denton,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Customer Service Agent

Conduent
03.2021 - Current
  • Provide exceptional customer service to all incoming customers
  • Built sustainable relationships with 40 account holders, resulting in increased trust and eventually increased business opportunities for At&t Home Security
  • Increased sales by 52% within a 1-year span through suggestive selling and providing support to the marketing team for visual merchandising projects.
  • Trained 20 new customer service representatives.

Data Entry Clerk

United Healthcare Group
06.2017 - 02.2021
  • Processed medical, dental, and vision claims, averaging 5,300 records per month
  • Compiled statistical information for monthly reports and closed terminated records
  • Retrieved data from various sources and entered it into databases, ensuring accuracy and completeness of data and improving data quality by 25%.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Education

Associate of Arts - Liberal Arts And General Studies

Richland College
Dallas, TX
05.2016

Skills

  • Problem Solving
  • Attention to Detail
  • Customer Retention
  • Patient Records Management
  • Data Entry
  • Logging call information
  • Troubleshooting
  • Excellent listening skills

Timeline

Customer Service Agent

Conduent
03.2021 - Current

Data Entry Clerk

United Healthcare Group
06.2017 - 02.2021

Associate of Arts - Liberal Arts And General Studies

Richland College

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MIKE FEKADU