Mike Flohr
Woonsocket,R.I.
Summary
My 25 years of experience excelling at teamwork, staff management, and operating in high-pressure and time sensitive situations has resulted in consistantly above average quality satisfaction ratings. I am known to provide excellent customer service while utilizing active listening, patience, and attentiveness.
Overview
11
11
years of professional experience
Work History
Member Services Counselor
AAA Northeast
05.2021 - Current
- Receive incoming calls from clients and provide them with roadside assistance, also assisting with membership as necessary;
- Utilize active listening and interpersonal skills to keep clients calm and deescalate frustrating situations
Café Team Member
Federal Hill Pizza
06.2019 - 04.2020
- Took and prepared orders for in-house and take-out meals;
- Served guests food and beverages and ensured the accuracy of their orders;
- Managed catering and special event bookings
Chef
Brookdale Assisted Living
01.2016 - 08.2018
- Extensive HIPAA training;
- Rhode Island Food Safety Manager certified;
- Supervised all front-of-house staff;
- Cooked and assembled at least three meals per day for the residents;
- Engaged frequently with residents and made certain all nutritional and dietary needs were met
Head Chef
The Villa Restaurant & Banquet Facility
03.2014 - 01.2016
- Directly responsible for all fine dining, banquet, and catering operations, including, but not limited to: cooked and prepared meals, hired new personnel, ordered supplies, kept the kitchen fully stocked, and calculated food and labor costs
Education
Associate of Applied Science - Culinary Arts
The Culinary Institute of America
Hyde Park, NY09.2000
Skills
- Customer Service Excellence
- Effective Telephone Communication
- Prospective Client Outreach
- Team-oriented
- Independent work ethic
- Conflict resolution
- Working efficiently under pressure
- Genuine Interpersonal Skills
- Effective communication
- Cultivating Strategic Partnerships
- Empathetic
- Adaptable & Flexible
- Client relationship building
- Exceptional communication
- Complaint handling
- Workflow management
- Cross-selling techniques
- Up-selling strategies
Timeline
Member Services Counselor
AAA Northeast
05.2021 - Current
Café Team Member
Federal Hill Pizza
06.2019 - 04.2020
Chef
Brookdale Assisted Living
01.2016 - 08.2018
Head Chef
The Villa Restaurant & Banquet Facility
03.2014 - 01.2016
Associate of Applied Science - Culinary Arts
The Culinary Institute of America
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