Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Gnagy

Highland Park,IL

Summary

Dedicated professional with strong customer service skills and attention to detail. Proven ability to enhance customer satisfaction and maintain safety standards in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Car Wash Attendant

Waterway Carwash
Highland Park, IL
04.2025 - 03.2026
  • Operated various car wash equipment to ensure thorough cleaning and customer satisfaction.
  • Trained new attendants on operational procedures, improving team productivity and service quality.
  • Implemented process improvements that reduced wash time while maintaining quality standards.
  • Collaborated with team members to streamline workflow during peak hours, enhancing operational efficiency.
  • Adhered to all safety protocols, reducing the risk of accidents and injuries on site.

Guest Service Representative

Walgreens
Winnetka, IL
09.2024 - 04.2025
  • Collaborated with team members to meet sales goals and improve store operations.
  • Implemented feedback from customers to improve service delivery and overall experience.
  • Participated in inventory management, ensuring proper stock rotation and minimizing discrepancies.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Processed transactions efficiently using POS systems, ensuring accurate cash handling.
  • Maintained product displays and stock levels, contributing to an organized store environment.

Guest Service Representative

Target
Highland Park, IL
02.2023 - 11.2024
  • Assisted customers with inquiries, providing exceptional service to enhance shopping experiences.
  • Processed transactions efficiently using POS systems, ensuring accurate cash handling.
  • Resolved customer complaints and issues promptly, fostering positive relationships and satisfaction.
  • Maintained product displays and stock levels, contributing to an organized store environment.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Assisted in maintaining store inventory accuracy through regular audits and restocking initiatives.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to enhance store presentation and optimize customer experience.

Education

High School Diploma - I Am in The Process of Getting My Ged,

College of Lake County
Grayslake, IL
12-2026

Skills

  • Flexible work schedule
  • Strong communication skills
  • Teamwork and contribution
  • Adaptability to change

Timeline

Car Wash Attendant

Waterway Carwash
04.2025 - 03.2026

Guest Service Representative

Walgreens
09.2024 - 04.2025

Guest Service Representative

Target
02.2023 - 11.2024

High School Diploma - I Am in The Process of Getting My Ged,

College of Lake County