Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mike Hernandez

Andrews

Summary

Highly-motivated insurance and financial professional with a proven track record excelling in risk assessment and client account management. Recognized for driving growth through effective communication and problem-solving, consistently achieving repeat business and expanding clientele while ensuring compliance and operational excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Insurance Agent

Texas Farm Bureau Insurance
05.2024 - 03.2025
  • Managed new and existing clients with all aspects of their insurance needs including property and casualty, life, health and commercial.
  • Conducted regular policy reviews to recommend changes for better coverage.
  • Collaborated with underwriters to assess risk and determine policy terms.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Achieved repeat business and referrals through personalized services.

Financial Consultant

Fire Fighters First Credit Union-Virtual Branch
05.2023 - 05.2024
  • Maintained the entire lifecycle of member accounts including onboarding, daily transactions, and closure, along with handling of investment products, fraud, and e-services.
  • Reviewed and processed loan applications using a consultative approach, ensuring comprehensive assistance, and maintaining compliance with credit union policy.
  • Educated members on a variety of lending products, explaining terms, rates, and eligibility criteria while recommending suitable ancillary products to support the member's financial goals.

Life Insurance Agent

American Income
07.2022 - 04.2023
  • Provided an extensive range of life insurance, Accidental Death & Dismemberment (AD&D), and hospital coverage services, guaranteeing flawless post-contract service delivery.
  • Exhibited self-motivation and analytical acumen by identifying prospective growth opportunities, which led to an expanded clientele.

Manager/Senior Lending Officer

Complex Community Federal Credit Union
Andrews
06.2009 - 05.2021
  • Oversaw consumer lending procedures by meticulously analyzing credit, assessing borrower reliability, and evaluating collateral equity.
  • Managed daily branch activities encompassing policy enforcement, operational processes, and end-of-day financial reconciliation.
  • Directed loan audits, rectified discrepancies in collaboration with officers, and ensured proper documentation.
  • Handled insurance claims for collateral loans, focusing on repair evaluation or total loss claims.
  • Consistently maintained a multi-million dollar lending portfolio whilst growing a new client base.

Business and Human Resources Director

Fiberod/John Crane
Big Spring
11.2006 - 01.2009
  • Managed the establishment and maintenance of business accounts, encompassing production, safety, raw materials, and office construction, along with managing overseas transactions, including freight, customs, and transportation logistics.
  • Coordinated all facets of human resources across various locations, including employee onboarding, termination, insurance, disability, and salary adjustments, while also planning the annual fiscal budget and fostering new capital ventures.
  • Implemented purchase order system and the oversight of company assets.

Education

Texas Tech University

Midland College

Rex Johnson School of Lending

Skills

  • Risk assessment
  • Data analysis
  • Financial advising
  • Client account management
  • Problem solving
  • Effective communication
  • Team collaboration
  • Attention to detail
  • Operations management
  • Prospective client identification

Certification

Texas General Lines Agent - Life, Accident, Health and HMO, Property and Casualty

Timeline

Insurance Agent

Texas Farm Bureau Insurance
05.2024 - 03.2025

Financial Consultant

Fire Fighters First Credit Union-Virtual Branch
05.2023 - 05.2024

Life Insurance Agent

American Income
07.2022 - 04.2023

Manager/Senior Lending Officer

Complex Community Federal Credit Union
06.2009 - 05.2021

Business and Human Resources Director

Fiberod/John Crane
11.2006 - 01.2009

Texas Tech University

Midland College

Rex Johnson School of Lending