Lynne Hodges
Saginaw,MI
Summary
Experienced customer service professional with strengths in order entry, communication, and problem solving. Known for supporting customers, training new hires, and keeping daily operations accurate and efficient.
Overview
38
38
years of professional experience
Work History
Customer Service
Total Filtration Services
Troy, MI
10.2001 - Current
- Provided customer service and support to clients.
- Conducted customer service training for new hires.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Quoting customers, entering orders, setting up new customers, sourcing new products, training sessions to further knowledge.
- Inventory and knowledge of onsite products kept at customers locations.
- Working with customers for new products and knowledge needed onsite.
Food and Beverage Attendant
Marriott Hotels
Midland, MI
05.1993 - 10.2001
- Took food and beverage orders using Marriott Hotels point of sale systems.
- Maintained clean dining areas and followed Marriott Hotels sanitation procedures.
- Coordinated with kitchen staff to deliver correct guest orders.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Set tables for upcoming meals by following food service guidelines.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Food and Beverage Attendant
Saginaw Country Club
Saginaw, MI
08.1988 - 05.1993
- Took food and beverage orders using Saginaw Country Club point of sale systems.
- Processed guest payments and handled receipts with accuracy.
- Maintained clean dining areas and followed Saginaw Country Club sanitation procedures.
- Coordinated with kitchen staff to deliver correct guest orders.
- Maintained a positive attitude towards coworkers and customers at all times.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Working Beverage Cart for customers on golf course to serve
- Maintained banquet area for large activities scheduled
Education
High School Diploma -
Freeland High School
Freeland, MI06-1989
Some College (No Degree) - Culinary Food and Beverage
Grand Rapids Community College
Grand Rapids, MISkills
- Inventory tracking
- Customer service
- Team collaboration
- Providing customer service
- Customer service and communication skills
- Attention to detail
- Problem solving
- Order entry
Timeline
Customer Service
Total Filtration Services
10.2001 - Current
Food and Beverage Attendant
Marriott Hotels
05.1993 - 10.2001
Food and Beverage Attendant
Saginaw Country Club
08.1988 - 05.1993
High School Diploma -
Freeland High School
Some College (No Degree) - Culinary Food and Beverage
Grand Rapids Community College