Summary
Work History
Education
Skills
Timeline
Generic

Alana Cress

Denver,Colorado

Summary

I am looking to apply 10+ years of Customer Service Experience to good use, I have proven myself to be a strong Team member and am hoping to gain employment with a company that will benefit from my experience and passion in gaining new skills.

Work History

Customer Service

  • Greeted customers with professionalism and enthusiasm
  • Ensured customers were satisfied with their experience, used creative problem solving as necessary
  • Scheduled, and confirmed appointments for customers
  • Educated guests about products, services, and communicated frequency needs
  • Maintained a clean, professional working environment
  • Ensured safety of customers to and from their destinations.

Billing/ Invoicing

  • Verified accuracy of billing data and revised any errors
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered
  • Resolved discrepancies in accounting records
  • Ran reports to ensure accuracy.

Data Entry

  • Located and corrected data entry errors or report them to supervisors
  • Compiled, sorted, and verified the accuracy of data before it was entered
  • Compared data with source documents, or re-entered data in verification format to detect errors.

Case Management

  • Time spent at the National Disability Group, a law office aiding those refused benefits, ample opportunity to receive them
  • Keeping an over 65 client caseload balanced, organized and on time
  • Regularly communicating with clients via phone and email.

Education

Associate in Accounting - Accounting Technology And Bookkeeping

Front Range Community College
Westminster, CO
12.2025

Skills

  • Communication
  • Customer Service
  • Billing/ Invoicing
  • Problem Solving
  • Organized
  • Attention to Detail
  • Integrity and Transparency
  • Case Management
  • Inventory Tracking
  • Financial Recordkeeping
  • Data Entry
  • Expense Tracking

Timeline

Customer Service

Billing/ Invoicing

Data Entry

Case Management

Associate in Accounting - Accounting Technology And Bookkeeping

Front Range Community College

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Alana Cress