Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kerri Ryan

Charleston,SC

Summary

Graphic Designer proficient in logos, marketing materials, and website design. Offers complete business services to corporate clients, leveraging technical knowledge, creative eye for detail and current trends to deliver top-tier results. Enthusiastic Graphic Artist skilled at creating letterheads, signage, and other business-specific materials. Talent for translating company vision into suite of useful graphics and related designs. Skilled at working on multiple projects at once while consistently meeting draft deadlines as well as experience in customer service specialist role with 10 plus years of customer service experience. Proven communication skills in fast-paced environments and adept at remote work, ensuring timely and accurate resolutions. Strong background in managing inquiries, resolving issues, and maintaining professionalism in diverse service settings. Creative graphic designer with background in developing comprehensive branding solutions for diverse companies. Skilled in translating company vision into compelling visual narratives through innovative design concepts and strategic thinking. Possess strong technical proficiency in Adobe Photoshop/Illustrator/Adobe InDesign and have a keen ability to adapt to new design trends. Contributed to significant brand recognition improvements and client satisfaction through effective collaboration and project management. Deadline-oriented Graphic Designer focused on overseeing all phases of projects. Successful at creating brand messages, strategies and key graphic productions. Resourceful and hardworking with know-how to produce top-notch content. Knowledgeable Graphic Designer proficient in logos, marketing materials, and website design. Offers complete business services to corporate clients, leveraging technical knowledge, creative eye for detail and current trends to deliver top-tier results. Enthusiastic Graphic Artist skilled at creating letterheads, signage, and other business-specific materials. Talent for translating company vision into suite of useful graphics and related designs. Skilled at working on multiple projects at once while consistently meeting draft deadlines. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Customer Service

Dominion Energy Ohio
North Charleston
- Current
  • Managed customer inquiries and resolved service-related issues by providing timely and accurate information, enhancing customer satisfaction and contributing to a positive company reputation

Administrative Assistant

SScdhhs.Medicaid
North Charleston
- Current
  • Managed the uploading and organization of medical files and documentation into the MEDS and MMIS systems, ensuring accuracy and compliance with state Medicaid standards
  • Supported the processing and maintenance of client records for LTC, non-MAGI, and MAGI clients, enhancing data accessibility and integrity
  • Facilitated efficient documentation workflows to improve the operational efficiency of Medicaid services

Customer Support Specialist

Aflac
Huntersville, NC
02.2024 - 11.2024
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.

Answering Service Operator

Answer Phone Of America
North Carolina
01.2023 - 01.2024
  • Managed and prioritized medical emergency calls for doctors, hospitals, and pharmacies, ensuring accurate and timely communication
  • Responded to inbound calls for various vendors and facilitated efficient resolution of inquiries and requests
  • Handled emergency calls for hospitals, funeral homes, and service providers, maintaining professionalism and sensitivity in urgent situations

Graphics Designer

Signs by Tomorrow
Edison, NJ
03.2015 - 08.2015
  • Submitted design ideas to plan projects with customers and managers.
  • Consulted with clients to define design requirements and manage product development projects.
  • Conferred with clients to determine requirements and layout designs.
  • Utilized typography, color, and composition expertly in all design projects to convey desired messages effectively.
  • Oversaw product design, print design and marketing collateral from concept to completion.
  • Participated in client meetings to understand needs and provide strategic design solutions.
  • Managed complete design process, from conceptualization to delivery, for various marketing materials.
  • Created design concepts and sample layouts using knowledge of layout and design principles.
  • Directed advertisement, banner, and signage projects from concept to final delivery.

Education

Graphic Design

Art Institute of NYC, Tribeca
Manhattan, N.Y.
01.2011

Visual Communications

Katherine Gibbs
Piscataway, N.J.
01.2007

Computer Graphics

Pratt Institute
Brooklyn, N.Y.

Skills

  • Communication
  • Telephone
  • Typing
  • Computer Skills
  • Internet Research
  • MS Word
  • MEDS and MMIS Systems
  • Adobe Photoshop
  • Illustrator
  • Filing
  • Data Entry
  • Hubspot CRM Software
  • Multi-Tasking
  • Administrative Assistance
  • Verbal Communication
  • Written Communication
  • Empathy
  • Multitasking
  • Print design
  • Packaging design
  • Layout design
  • Visual communication

Accomplishments

  • Received an award from the Mayor Of Avon by the sea for hand painted team logos for a basketball team and swim team.

Timeline

Customer Support Specialist

Aflac
02.2024 - 11.2024

Answering Service Operator

Answer Phone Of America
01.2023 - 01.2024

Graphics Designer

Signs by Tomorrow
03.2015 - 08.2015

Customer Service

Dominion Energy Ohio
- Current

Administrative Assistant

SScdhhs.Medicaid
- Current

Graphic Design

Art Institute of NYC, Tribeca

Visual Communications

Katherine Gibbs

Computer Graphics

Pratt Institute
Kerri Ryan