Mike Kendrick
Roanoke,VA
Summary
Knowledgeable Technical Specialist successful at setting up maintenance facilities. Trains users and maintainers protocols to maximize sustainability, usability and performance of their night vision equipment. Offering 25 years of Customer Service experience.
Overview
31
31
years of professional experience
Work History
Technical Specialist
Elbit Systems Of America
08.1998 - Current
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support for both Business Development and Program Management in onsite and offsite customer visits.
- Completed troubleshooting and diagnostics on Legacy and development systems.
- Evaluated emerging technologies for potential inclusion in future projects or as enhancements to current systems.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
COMSEC Equipment Maintainer
United States Army
10.1993 - 08.1998
- Collaborated with manufacturers to obtain necessary parts and materials for timely repairs, minimizing potential delays in secure radio communications.
- Enhanced overall performance of the special electronic shop through diligent adherence to maintenance schedules and procedures.
- Maintained high levels of safety by strictly adhering to established protocols when working on electrical systems and components.
- Facilitated open lines of communication among team members, helping to foster a positive work environment and support collaborative problemsolving.
Education
Associate of Applied Science - Electrical, Electronics Engineering Technologies
Old Dominion University
Roanoke, VASkills
- Technical support knowledge
- Quality Assurance Testing
- Customer proposals
- Technical Guidance
- User Training
- Presentations and public speaking
- Technical consulting
- Project Management
Timeline
Technical Specialist
Elbit Systems Of America
08.1998 - Current
COMSEC Equipment Maintainer
United States Army
10.1993 - 08.1998
Associate of Applied Science - Electrical, Electronics Engineering Technologies
Old Dominion University