Mike Koak
Fayetteville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Logician
US Army
Fayetteville, NC
11.2021 - Current
- Coordinated with other units to ensure adequate supply levels were met.
- Provided supply support to over 500 personnel.
- Developed procedures for maintaining accurate records of issued items.
- Advised commanders on supply related matters in order to facilitate their mission objectives.
- Monitored the performance of subordinate staff members, providing feedback as necessary.
- Liaised with higher headquarters regarding supply needs analysis based on operational requirements.
- Reduced product variability through careful oversight of inventory demand.
- Mentored and developed supply team members to ensure regulatory compliance.
- Developed and implemented inventory policies and followed up with necessary revisions.
- Evaluated practices of personnel, tenant units and clients for regulatory compliance and initiated corrective action when necessary.
- Monitored operations to ensure compliance with regulations and policies.
- Verified completion of contract deliverables by signing off on existing agreements.
Transportation Company Manager
ATHE Company
Los Angeles, CA
01.2001 - 01.2009
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Resolved customer complaints in a timely and professional manner.
- Developed and implemented policies and procedures to improve operational efficiency.
- Supervised the training of new hires in dispatching protocols and processes.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Collaborated with management to determine staffing needs for optimal coverage levels.
- Investigated customer inquiries regarding delivery status or delays.
- Developed initiatives for improving customer satisfaction ratings related to dispatch services.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Evaluated existing systems for potential improvements in speed or accuracy of dispatch services provided.
- Provided feedback on individual performance reviews for each dispatcher under their supervision .
US Customs Broker
Sun Customs
Los Angeles, CA
06.1999 - 01.2001
- Reviewed documents and contracts to ensure compliance with customs regulations.
- Compiled data related to the classification, valuation, and origin of imported goods.
- Submitted documentation to U.S. Customs for import clearance.
- Assisted clients in obtaining necessary permits and licenses.
- Resolved discrepancies between invoices and shipping manifests.
- Provided guidance on tariff classifications, country of origin issues, duty rates, and other customs requirements.
- Coordinated with foreign suppliers regarding shipment details and delivery times.
- Interpreted complex government regulations related to imports and exports operations.
- Collaborated with internal departments to ensure efficient shipments processing.
- Acted as a liaison between customers and U.S. Customs personnel during import and export inspections.
- Verified that all required documents are properly completed prior to submission for clearance purposes.
- Monitored cargo movements through various modes of transportation.
- Created reports summarizing current status of shipments under review by U.S. Customs authorities.
- Maintained records of all imports and exports activities according to company policies and procedures.
- Received incoming shipments from overseas vendors and inspected them for accuracy against invoice records.
Education
Bachelor of Science - Liberal Arts And General Studies
Excelsior College
Albany, NY07-2024
Associate of Science - Computer Science
Los Angeles City College
Los Angeles, CA03-2000
Associate of Science - Business Administration
Baeksuk University
South Korea02-1998
Skills
- Team Building
- Quality Assurance
- Calm Under Pressure
- Training & Development
- Multitasking
- Conflict Resolution
- Supervision and Leadership
- Flexible and Adaptable
- Critical Thinking
- Organizational Skills
- Operational Efficiency
- Personnel Management
- Situational Awareness
- Conduct Standards
- Classroom Instruction
- Discipline and Focus
- Mission Planning
- Computer Operations
- Training Management
- Teamwork and Collaboration
Affiliations
- Enjoying back packing, camping, fishing, hiking, Traveling
Certification
- Certified Logistic ASSOCIATE (CLA)
- Certified Logistics Technician (CLT)
Accomplishments
- Military Awards: DMSM (2), MSM, JSCM, JSAM, ARCOM (3), AAM (6), MOVSM, AFSM, Paratrooper Badge, Air Assault Badge, Driver's Badge
Languages
Korean
Native/ Bilingual
Timeline
Senior Logician
US Army
11.2021 - Current
Transportation Company Manager
ATHE Company
01.2001 - 01.2009
US Customs Broker
Sun Customs
06.1999 - 01.2001
Bachelor of Science - Liberal Arts And General Studies
Excelsior College
Associate of Science - Computer Science
Los Angeles City College
Associate of Science - Business Administration
Baeksuk University
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