Mike Lui
Immigration Law Offices of Daphne Query
Davie,FL
16
years of professional experience
Customer-focused professional with over 10 years of experience in delivering service, managing client relationships, and handling logistics in fast-paced environments. Skilled in connecting with diverse clientele, solving problems effectively, and upholding safety and operational standards. Committed to contributing strong communication skills and product knowledge to the Customer Service / Sales team.
Work History
Client Service Assistant / Courier
6 Years 3 Months- Acted as a welcoming, reliable point of contact for clients, providing helpful, empathetic, and clear communication regarding their case statuses and documentation needs.
- Listened attentively to client questions and concerns, guiding them step-by-step through required paperwork to alleviate stress during complex procedures.
- Listened carefully to client questions and concerns, guiding them step-by-step through required paperwork and reducing stress during complex procedures.
- Managed confidential client records accurately and coordinated time-sensitive document deliveries reliably and safely.
Customer Service & Logistics Specialist
1 Year 8 Months- Provided specialized customer service and product knowledge on propane systems to residential, commercial, and industrial customers, enhancing user experience.
- Streamlined daily delivery routes between Key West and Miami for timely and safe product distribution.
- Implemented strict hazardous material safety protocols during transport, handling, and client-site transfers to ensure compliance and safety.
Client Service Assistant / Courier
3 Years 6 Months- Welcomed diverse clientele, delivering friendly customer service to create a comfortable environment during visits.
- Organized files, answered routine questions, and followed up promptly to enhance client experience.
- Collaborated with team to address communication gaps, ensuring timely processing and delivery of client documents.
Customer Service Brand Specialist
2 Years 2 Months- Delivered premium hospitality and advocated brand values for VIP Mercedes-Benz clients at Brickell Icon property.
- Addressed customer inquiries on-site, reinforcing positive brand image and upholding strict presentation standards.
- Developed and executed brand strategies to enhance market presence and drive customer engagement.
- Conducted competitive analysis to identify trends and opportunities for brand growth.
- Collaborated with cross-functional teams to launch promotional campaigns aligned with brand objectives.
English as a Second Language (ESL) Teacher
2 Years 9 Months- Developed targeted lesson plans that facilitated language acquisition for international students, enhancing their confidence in communication.
- Applied patience, active listening, and adaptive communication techniques to effectively engage and support diverse student populations.
- Developed engaging lesson plans to enhance students' English language skills.
- Facilitated interactive classroom activities promoting student participation and collaboration.
- Assessed student progress and provided constructive feedback to support improvement.
Education
Bachelor of Science - Hospitality Management
Skills
Beverage Knowledge
Customer care
Event Coordination
Cash handling
Office software proficiency
Dependable Team Collaboration
Bilingual communication
Active listening
Multicultural Client Relations
Timeline
Client Service Assistant / Courier
Immigration Law Offices of Daphne Query
05.2020 - CurrentRead More
Customer Service & Logistics Specialist
Como Keys Fuel and Propane
08.2018 - 04.2020Read More
Client Service Assistant / Courier
Immigration Law Offices of Daphne Query
03.2015 - 09.2018Read More
Customer Service Brand Specialist
WeDriveU
01.2013 - 03.2015Read More
English as a Second Language (ESL) Teacher
English First
03.2010 - 12.2012Read More
Florida International University
Bachelor of Science from Hospitality Management
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