Mike Luna
Henderson
Summary
Motivated and dependable entry-level HVAC technician with formal training in residential and commercial heating, ventilation, air conditioning, and refrigeration systems. Recently graduated from Quality Training Center HVAC school with industry certifications and hands on experience in system installations, troubleshooting, maintenance, electrical diagnostics and EPA refrigerant handling. Strong commitment to safety, quality workmanship, and excellent customer service. Eager to begin a career with a company where I can continue learning and growing. I am ready for an employer who is willing to give me an opportunity to prove myself.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer
LABCORP
Las Vegas, NV
06.2025 - 08.2026
- Assisted in patient sample collection and processing for laboratory testing.
- Ensured compliance with safety protocols and quality control measures.
- Supported laboratory staff by organizing supplies and maintaining inventory levels.
- Collaborated with team members to streamline workflow and improve efficiency.
Operations Specialist Coordinator
Horizon Transportation
Midland, TX
01.2021 - 03.2023
- Coordinated logistics between departments, ensuring timely delivery of services and resources.
- Streamlined daily operations by implementing process improvements to enhance efficiency and accuracy.
- Analyzed operational data to identify trends, contributing to strategic decision-making and resource allocation.
- Developed training materials for new staff, fostering a knowledge-sharing culture within the team.
- Collaborated with cross-functional teams to optimize supply chain processes and reduce delays.
- Managed inventory systems, ensuring accurate tracking of supplies and minimizing discrepancies.
- Assisted in developing standard operating procedures, improving compliance with industry regulations.
- Facilitated communication among stakeholders, enhancing collaboration and project visibility across the organization.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into the database system.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
- Fostered a culture of continuous improvement by encouraging feedback and innovative ideas from all team members.
- Coordinated cross-departmental projects to enhance service delivery, keeping strict adherence to timelines and budgets.
Education
HVAC-R - Air Conditioning
Quality Training Center
Las Vegas , Nv03-2026
Associate of Arts - Graphic Design Engineering
University of Houston
Houston, TX2012
Skills
- Data entry
- MS office
- Clerical support
- Filing and recordkeeping
- Volunteer engagement
- Answering phones
- Telephone etiquette
- Organized and efficient
- Time management
- Problem-solving
- Effective communication
- Workplace professionalism
- Cultural competency
- Phone etiquette
- Adaptability and dependability
- Positive attitude
- Empathy and patience
- Friendly and outgoing
- Clear communication
- Administrative support
- Interpersonal communication
- Community service
- Foreign language proficiency
- Team leadership
Certification
EPA Certified Universal
Certified HVAC/ Refrigeration Technician
PEC Safe Land USA
Timeline
Volunteer
LABCORP
06.2025 - 08.2026
Operations Specialist Coordinator
Horizon Transportation
01.2021 - 03.2023
HVAC-R - Air Conditioning
Quality Training Center
Associate of Arts - Graphic Design Engineering
University of Houston