Mike Lundgren
Mankato,0
Summary
Highly experienced Assistant Superintendant known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
OSL Sales Associate
OSL
Mankato, MN
02.2023 - Current
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Quoted prices, credit terms and other bid specifications.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Engaged with customers to build rapport and loyalty.
Shop Manager and GutterSales
Boelter Window And Siding
Madison Lake, MN
03.2018 - 01.2020
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Controlled costs by effectively negotiating with vendors, saving $10-20,000 on budget per year.
- Interacted well with customers to build connections and nurture relationships.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Sales Manager
NE Entertainment
Savage, MN
03.2015 - Current
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Facilitated business by implementing practical networking techniques.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed accounts to retain existing relationships and grow share of business.
- Established and cultivated solid business relationships with new or existing customers.
Assistant Superintendent
Shoreland Country Club
Saint Peter, MN
03.2004 - 11.2012
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Utilized proper tools and materials to adhere to safety guidelines.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed efficient teams of up to 6-11 employees.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Assisted in scheduling inspections for job sites and projects.
- Created and maintained daily and weekly reports for upper management.
- Supervised staff by checking work against project expectations.
Laborer
Rome Costruction
Mankato, MN
03.1995 - 03.2004
- Loaded and unloaded materials onto trucks and trailers.
- Provided labor support to carpenters, masons and other skilled trades.
- Operated forklifts and boom lifts to complete various tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Managed safe and efficient use of tools and equipment on construction sites.
- Worked alongside team to accomplish work goals according to schedule.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Completed tear-down of existing structures to prepare for new construction.
- Helped with door and window installations.
- Followed instructions and safety protocols while operating machinery and equipment.
- Organized materials, tools, and equipment to supply team members.
- Maintained organized and clean work areas at all times on job sites.
- Helped with erecting scaffolding and ladders.
- Used variety of hand and power tools to complete tasks.
Education
Associate of Arts - Architectural Drafting Technology
South Central College
Mankato, MN05.1997
Skills
- Guest Relations
- Verbal Com
- Money Handling
- Time Management
- Sales Trends
- Excellent People Skills
- Customer Service
- Product and Service Sales
- Sales Training
- Money Transfer Systems
- Sales Expertise
- Multitasking Strengths
- Policy and Procedure Adherence
- Complex Problem-Solving
- Conflict Resolution
- Listening Skills
- Meeting Deadlines
- Strategic Planning
- Shipment Processing
- Documentation and Recordkeeping
- Stockroom Upkeep
- Verbal and Written Communication
- Stockroom Organizing
- Shipment Arrangements
- Facility Tours
- Answering Customer Questions
Things i do in my spare time are.
In my spare time i enjoy.
spending time with my 3 lovely girls
camping with friends and family
racing downhill mountain bikes and just mountain biking
mountaineering
traveling
going to concerts
helping to do my best to keep our environment clean
spending time with family
volunteering in my community
Timeline
OSL Sales Associate
OSL
02.2023 - Current
Shop Manager and GutterSales
Boelter Window And Siding
03.2018 - 01.2020
Sales Manager
NE Entertainment
03.2015 - Current
Assistant Superintendent
Shoreland Country Club
03.2004 - 11.2012
Laborer
Rome Costruction
03.1995 - 03.2004
Associate of Arts - Architectural Drafting Technology
South Central College