Mike Mayer
Indianapolis,IN
Summary
Dynamic Computer User Support Specialist transitioning to development, possessing a robust ability to navigate complex technical environments. Proven track record in enhancing help desk response times and user experiences through proactive support and targeted training initiatives. Skilled in effective communication, ensuring users understand and utilize software and hardware efficiently. Committed to leveraging expertise in user support to facilitate seamless development processes.
Overview
11
11
years of professional experience
Work History
Cloud Support Technician
Securitas Electronic Security
Fishers, IN
12.2020 - Current
- Identified opportunities to improve the efficiency of existing processes in the cloud environment for video surveillance, electronic article identification, and access control systems.
- Performed installations of security solutions in the cloud and within the local network.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Technical Specialist
Exacq
Fishers, IN
04.2018 - 12.2020
- Conducted in-depth technical needs assessments and diagnostics for Exacq NVR systems.
- Established and maintained strong client relationships through exceptional problem-solving and technical support.
- Performed failure, variation and root cause analyses to establish quality control measures.
- Assisted field technicians with the installation of vendor NVR products and camera integrations.
Laboratory Information Management Specialist
Orchard Software
Carmel, IN
04.2014 - 12.2019
- Managed backup, user account and helpdesk systems.
- Performed disaster recoveries and system backups.
- Assisted medical staff with the use of the Laboratory Information Management System.
- Assisted instrument integration and HL-7 interfacing
Education
Information Technology
University of Cincinnati
Cincinnati, OH05-2018
Bachelor of Science - Chemistry
Governors State University
Park Forest, IL05-1994
Skills
- HTML5 expertise
- CSS proficiency
- Version control systems
- JavaScript proficiency
- Python proficiency
- ReactJS knowledge
- Adobe creative suite applications
- C for Unreal Engine
- Proficient in Autodesk MAYA
- Fusion 360 knowledge
Websites
Timeline
Cloud Support Technician
Securitas Electronic Security
12.2020 - Current
Technical Specialist
Exacq
04.2018 - 12.2020
Laboratory Information Management Specialist
Orchard Software
04.2014 - 12.2019
Information Technology
University of Cincinnati
Bachelor of Science - Chemistry
Governors State University
Similar Profiles
Cindy BecerraCindy Becerra
Regional Project Administrator/ Project Accountant at Securitas Electronic Security-f/k/a Kratos Public Safety & Security Solutions, Inc.Regional Project Administrator/ Project Accountant at Securitas Electronic Security-f/k/a Kratos Public Safety & Security Solutions, Inc.
ERIC P. CLARKEERIC P. CLARKE
NA at Securitas Electronic SecurityNA at Securitas Electronic Security
Dakota PerrineDakota Perrine
Alarm Monitoring Operator Level 2 at Securitas Electronic SecurityAlarm Monitoring Operator Level 2 at Securitas Electronic Security