Mike Miles
Woodward,OK
Summary
Compassionate client care coordinator with wide-ranging skillset and flexibility when devising best fit for social services on individual level. Thorough assessor of personal circumstances creative in navigating confidentiality while advocating for client services. Well-connected liaison between clients and services provided by government and nonprofit agencies. Efficient and accommodating professional committed to providing guidance to those in need. Proficient in coordinating with community organizations and conducting motivational interviews.
Overview
9
9
years of professional experience
Work History
Service Center Director
The Salvation Army
07.2015 - Current
- Improved client outcomes by developing comprehensive case plans and coordinating services with community partners.
- Developed strong relationships with community organizations in order to better serve clients'' needs within their local area.
- Increased access to resources by connecting clients to appropriate financial, housing, medical, and educational services.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Exceeded performance metrics by consistently meeting and surpassing assigned caseload requirements while maintaining high-quality care standards.
- Maintained accurate records, adhering to strict documentation guidelines and confidentiality requirements for compliance purposes.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Education
Bachelor of Arts - Finance
Southwestern Oklahoma State University
Weatherford, OK05.1995
Skills
- Client Needs Assessments
- Interviewing skills
- Data Analysis
- Fundraising coordination
- Self-management
- Community Outreach
- Budget Administration
Affiliations
- Woodward Ministerial Alliance (11 years)
- Community Food Pantry (8 years)
- Living Word Fellowship Church (12 years)
- American Red Cross (9 years)
Timeline
Service Center Director
The Salvation Army
07.2015 - Current
Bachelor of Arts - Finance
Southwestern Oklahoma State University
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