Mike Molinar
Pompano Beach,FL
Summary
Bilingual analytical Network Administrator graduate with 7 years of customer-service skills and currently a Remote Technical Support Analyst II. Skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Remote Technical Support Analyst II
Interior Logic Group
Coral Springs, FL
07.2022 - Current
- Close roughly 60 tickets/incidents weekly.
- Troubleshoot network outages and contact ISP.
- Add printers to printer server and manually add them remotely.
- Manage Distribution groups and mailboxes.
- Add users to specific security groups in active directory.
- AD, Microsoft 365, SAP, Workday password resets.
- Troubleshoot laptops, docking stations, and monitors remotely
- Experience with Bomgar, remote application.
- Install and troubleshoot software.
- Perform profile rebuilds
- Perform data migration
- Experience using Azure, Intune, Exchange, Service Now, End point
- Perform asset transfers
- Spanish speaker who helps team with Spanish speaking customers.
- Create break fix tickets
- Remote work
- Global protect troubleshoot, VPN.
- Manage service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Support users with software, hardware and network issues.
- Broke down and evaluate user problems, using test scripts, personal expertise and probing questions.
- Configure hardware, devices and software to set up work stations for employees.
Grocery Replenishment Specialist
Publix Super Markets
Davie, FL
06.2015 - Current
- Managing inventory using scanning devices.
- Providing premier customer service.
- Performing regular segment cycle counts and quarterly inventory audits to maintain accurate records, for 7 years.
Computer Science Teacher
Broward County Schools
Pompano Beach, FL
11.2021 - 06.2022
- Delivering engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Training and developing 120 students' skills in word-processing, spreadsheet and database programs.
- Creating clear, engaging lessons to draw interest and develop students' to program in CodeHs to get certified in Intro to Programming in Java, in 6 months.
Education
Bachelor of Science - Information Technology
Broward College
Fort Lauderdale, FL08.2021
Skills
- Bilingual - Spanish
- Analysis and critical thinking
- Active Directory and Exchange
- Microsoft Office
- Adding and troubleshooting printers
- Troubleshooting hardware and software
- Customer Satisfaction
- Support ticketing systems
- User account management
- Application installations
- Application support
- Desktop support
Course Work
- Active Directory
- Networking with Windows Server
- Network +
- A+
- Cisco CCNA
- Installation, Storage, & Compute with Windows Server
- Information Systems Management
- MSCE
- Powershell ISE
- Exchange
Accomplishments
- INFORMATION TECHNOLOGY SUPPORT SPECIALIST
- NETWORK ADMINISTRATION - MCSE (ATC)
- NETWORK SERVER ADMINISTRATION TECHNICAL CERTIFICATE
- INFORMATION TECHNOLOGY ATC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Remote Technical Support Analyst II
Interior Logic Group
07.2022 - Current
Computer Science Teacher
Broward County Schools
11.2021 - 06.2022
Grocery Replenishment Specialist
Publix Super Markets
06.2015 - Current
Bachelor of Science - Information Technology
Broward College
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