MIKE MOORE
Council Bluffs,IA
Summary
Dynamic professional with a life time of experience in all aspects of the building Industry specializing in project bidding and customer service. Proficient in blueprint takeoff and technical troubleshooting, successfully led teams to deliver exceptional service and build strong client relationships. Consistently ensured timely project completion and achieved high levels of customer satisfaction.
Overview
45
45
years of professional experience
Work History
Service Manager
The Window & Door Store
Omaha, Nebraska
12.2013 - 06.2025
- Organized daily work activities to achieve project outcomes effectively.
- Oversaw service department operations, including scheduling and workflow management.
- Managed inventory levels for parts essential to customer service needs.
- Collaborated with customers to provide tailored solutions for service requirements.
- Developed written estimates and secured customer consent for service projects.
- Created employee schedules to maintain optimal staffing during shifts.
- Coordinated cross-departmental collaboration to ensure seamless service delivery.
- Forecasted departmental goals and enforced deadlines for quality service completion.
- Created purchase orders for suppliers based on customer requirements.
- Processed daily invoices for payment, verifying accuracy of billing information prior to submission.
- Investigated discrepancies between customer orders and vendor invoices for resolution.
- Processed and created all orders for the sales team for customer orders accurately and efficiently, using order management systems.
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
Warehouse Manager
Larson Supply
Council Bluffs, Iowa
11.2007 - 09.2013
- Ensured that all orders were accurately fulfilled in a timely manner.
- Organized warehouse design to maximize space for stock, while allowing for high-volume traffic zones.
- Processed requests, supply orders, and pulled materials to successfully prepare orders.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Received and inspected incoming shipments for accuracy and quality.
- Operated forklifts and pallet jacks to move inventory efficiently.
- Maintained cleanliness and safety standards in the receiving area.
Inside Sales Manager
FAB Building Center
Jefferson City, MO
05.1994 - 10.2007
- Developed training materials for new sales team members on product knowledge.
- Coordinated sales strategies to promote FAB Building Center's diverse product offerings.
- Facilitated regular meetings to review sales performance and set team goals.
- Provided support in resolving customer inquiries and complaints efficiently.
- Communicated with repeat customers to build long-term relationships.
- Managed a team of five inside sales representatives, providing guidance, coaching, and training.
- Fielded customer feedback and complaints.
- Develops quantity takeoffs from blueprints and drawings using computer-aided design systems or manual calculations.
- Analyzed completed projects to compare estimated costs to actual costs, determining reasons for discrepancies.
- Collaborates with engineers, architects, owners, contractors and subcontractors on estimates.
- Reviews and analyses plans, specifications, proposals, and other documentation to prepare time, cost, materials, and labor estimates.
Lumber Yard Associate
Moore's Lumber and Supply
Laurie, Missouri
05.1980 - 11.1993
- Family Owned Business , operated for 50yrs preformed all task associated with a full service Lumber Company
Education
High School Diploma -
Morgan County R2
Versailles, MO05-1983
Skills
- Blueprint takeoff
- Project bidding
- Problem solving
- Product knowledge
- Customer service
- Technical troubleshooting
Timeline
Service Manager
The Window & Door Store
12.2013 - 06.2025
Warehouse Manager
Larson Supply
11.2007 - 09.2013
Inside Sales Manager
FAB Building Center
05.1994 - 10.2007
Lumber Yard Associate
Moore's Lumber and Supply
05.1980 - 11.1993
High School Diploma -
Morgan County R2
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