Mike Moore
Flagstaff,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
I've been in the kitchen for years..looking to achieving knowledge elsewhere..hardworking and willing to learn..
Overview
18
18
years of professional experience
Work History
Line Cook
Lumberyard Brewing company
Flagstaff, AZ
01.2022 - Current
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
BOH Manager
Texas road house
Flagstaff, AZ, AZ
05.2019 - 11.2022
- Developed and implemented cost-effective strategies to control labor costs and improve operational efficiency.
- Implemented safety and sanitation procedures in accordance with local health department regulations.
- Maintained accurate records of inventory, ordering, receiving, and storage.
- Monitored kitchen staff performance, providing feedback as necessary to ensure high standards of food production.
Sodexo
Manager
Flagstaff, Arizona
05.2008 - 11.2018
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Oversaw the hiring process for back-of-house personnel, conducted interviews, and trained new employees.
- Managed daily operations including staffing levels, food production, product ordering, equipment maintenance, and employee training.
- Established relationships with vendors to purchase fresh produce at competitive prices.
- Oversaw food preparation, production and presentation according to quality standards.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Flagstaff High School
Flagstaff, AZ05-2008
Skills
- Ingredient inspection
- Food rotation
- Prep work
- Kitchen Operations
- Food Safety
- Meat Cutting
- Cutting and slicing techniques
- Back of House Operations
Timeline
Line Cook
Lumberyard Brewing company
01.2022 - Current
BOH Manager
Texas road house
05.2019 - 11.2022
Sodexo
Manager
05.2008 - 11.2018
High School Diploma -
Flagstaff High School