Mike Mueller
Waunakee,WI
Summary
My objective is to bring a high level of customer and technical service to the industrial world as a quality-focused Field Service Engineer offering 10 years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.
Overview
11
11
years of professional experience
Work History
Field Service Engineer
Taylor Dynamometer
01.2020 - Current
- Travel independently both domestically and internationally to provide services to customers
- Train customers all over the world in the use of advanced data acquisition equipment
- Overcome language barriers to provide top level training and troubleshooting worldwide
- Troubleshoot and commission test cells and data acquisition instrumentation and controls
- Install and commission low voltage controls for systems
- Troubleshoot electrical, mechanical, hydraulic, and electro-mechanical systems to resolve customer issues
- Assist the engineering team in performing R&D functions and failure analysis
- Assist design team to provide feedback on Test Cell Designs
- Create formal quotations for parts and services.
Heavy Equipment Field Technician
Parisi Construction
03.2017 - 12.2019
- Performed internal service calls and maintenance on a mixed fleet of 100 pieces John Deere, Cat, Case, Gomaco and Bomeg equipment
- Diagnose and repair engine, hydraulic, power train and electrical equipment
- Assist in training other mechanics
- Perform heavy fabrication tasks.
Field Service Technician
Kelbe Brothers Equipment
10.2014 - 03.2017
- Performed service calls to repair company and customer owned equipment
- Primarily working on Link-Belt excavators and Takeuchi CTL's and Mini-excavators
- Responsible for diagnosis and repair of equipment in the field as well as the shop
- Responsible for ensuring paperwork and parts orders are properly submitted.
Sole Mechanic
Raymond P. Cattell Inc.
12.2013 - 10.2014
- Maintained a fleet of 10 tractor-trailers, 15 dump trucks, 15 cement Mixers, 35 Pick-up trucks and light duty trailers, 10 Case wheel loaders from 621-821's, 15 Kobelco excavators from 180-480's, 20 Case skid steers 430's, 480's and S250's, 3 Formless paving machines, as well as assorted attachments and small tools.
Field Mechanic
Purple Cow Organics
04.2013 - 09.2013
- Maintained a fleet of equipment including skid loaders, wheel loaders, Screen-plants, Grinders, Semi-Tractors, Pick-ups, Farm Tractors, and Dump Trucks.
Education
Factory Technician Training
Gomaco Factory Training
Ida Grove, IA01.2018
Factory Technician Training
Link-Belt Factory Training
Lexington01.2016
Diesel and Heavy Equipment Technician -
Madison College
Madison, WI05.2014
Composite Boat Building -
The Landing School
Kennebunkport, ME06.2011
Skills
- Independent critical thinking
- Experienced in a Variety of fields
- Experienced in HMI systems
- Experienced in working in global industries
- Experienced in MS Office
- Experienced in CRM systems
- Blueprint, Electrical and Hydraulic Schematic reading
- Computer Software Repair
- On-Site Support
- Testing and Calibration
- Customer Service Management
- Service Documentation
- Equipment Testing
- Safety Planning
- Technical Support
- Troubleshooting and Repair
- Equipment Installation
- Mechanical Troubleshooting
Timeline
Field Service Engineer
Taylor Dynamometer
01.2020 - Current
Heavy Equipment Field Technician
Parisi Construction
03.2017 - 12.2019
Field Service Technician
Kelbe Brothers Equipment
10.2014 - 03.2017
Sole Mechanic
Raymond P. Cattell Inc.
12.2013 - 10.2014
Field Mechanic
Purple Cow Organics
04.2013 - 09.2013
Factory Technician Training
Gomaco Factory Training
Factory Technician Training
Link-Belt Factory Training
Diesel and Heavy Equipment Technician -
Madison College
Composite Boat Building -
The Landing School
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