Summary
Overview
Work History
Education
Skills
Volunteerism
Certification
Timeline
Generic

Jessica Morton

Fishers,IN

Summary

High energy leader that cultivates success through action. Commitment to superior ethical standards and business expectations lends to optimal patient care while meeting organizational objectives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Certified Lead Pharmacy Technician

CVS Pharmacy
02.2006 - Current
  • Excels as a patient health advocate, placing exceptional care and benefits comprehension at the forefront of all tasks while achieving 100% in all service survey scores
  • Collaborates with medical practices to ensure 100% accuracy on all credentials and initial coding submissions, and obtains prior authorization and refill responses within 24-48 hours
  • Provides leadership through training market new hires and partners with other leads to obtain 90% or higher in schedule optimization
  • Builds financial health of pharmacy through oversight of timely billing and returns processes and thoroughly completed third-party audits integral to revenue cycle management
  • Improves patient health initiatives through completion of patient care calls at or above company mandated 60% reach rate
  • Executes metrics to goal through monthly strategic/risk analysis and implements new best practices
  • Maintains clean and organized work areas, and files regulatory paperwork per BOP standards
  • Manages human resources needs through interviewing and staffing, daily service reviews, weekly scheduling, and annual performance reviews

Education

Bachelor of Science - Health Care Administration

Purdue University

Skills

  • Pharmacy Operations
  • Customer Service and Problem Resolution
  • Patient Profile Management
  • High-Volume Fast-Paced Performance
  • Health Insurance Plan and Billing Knowledge
  • Independent Critical Thinking
  • Collaboration With Outside Health Entities
  • Auditing Processes and Procedures
  • Pharmacy Records Management
  • Leadership and Teams Management
  • Pharmaceutical Terminology
  • Extensive Drug/Product Knowledge
  • Phone/Fax/Office

Volunteerism

Fishers High School Band Boosters 1/1/23-8/31/23

  • PR Committee- Personally secured nearly $15,000 in sponsorships through professional networking and cold calls
  • Fundraising Chairperson - Raised $20,000 through implementing and heading fundraising initiatives

Certification

  • PTCB National Pharmacy Technician Certification (CPhT) September 2006- Present
  • State of Indiana Indiana Pharmacy Technician License March 2007- Present
  • Management and Strategy Institute Project Management Essentials Certified (PMEC) July 2021
  • Lean Six Sigma White Belt Certification July 2021
  • Lean Culture Certified (LCC) July 2021



Timeline

Certified Lead Pharmacy Technician

CVS Pharmacy
02.2006 - Current

Bachelor of Science - Health Care Administration

Purdue University

Similar Profiles

CREATE PROFILE
Jessica Morton