Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madelyn Johnston

Lexington,KY

Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to any pharmacy. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Skilled Pharmacy Technician offering over 4 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Certified Pharmacy Technician

Kroger
08.2021 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supervised 20 pharmacy technicians and coordinated day-to-day assignments.
  • Makes schedule for pharmacy technicians and interns.
  • Administer immunizations
  • CPR certification
  • Work closely with management and other Kroger locations to help with scheduling issues.
  • Provide positive, well rounded, and understanding attitude to coworkers.

Store Associate

Liqour Barn
09.2020 - 08.2021
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Worked in every department to familiarize myself with the product to better help customers locate or try a new product.

CAP Team 2 Associate

Walmart
03.2020 - 09.2020
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Collected and properly disposed of bundle ties and other packing materials for safety.
  • Partnered with store team to enforce loss prevention and safety awareness policies.
  • Unloaded daily shipment and organized the inventory in designated spots to maintain organization and help team members efficiently place them to the corresponding locations in the store.

Data Entry Operator

Data Dimensions
11.2018 - 05.2019
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records and chronologies of entry activities.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Verified data files prior to entry to maintain high data accuracy.
  • Worked with the VA to maintain complete confidentiality with past service members and soldiers.
  • Grouped like documents into correct classifications and files.

Pharmacy Technician

Kroger
08.2017 - 08.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Education

High School Diploma -

Montgomery County Highschool
Mount Sterling, KY
05.2017

Skills

  • Cash Register Operations
  • Critical Thinking
  • Drug Compatibility Software
  • Staff Leadership
  • Managing Prescription Refills
  • Prescriptions Management
  • Reviewing Prescriptions
  • Restock Shelves
  • Pharmacy Operations
  • Safety Protocols and Risk Management
  • Allergic Reaction Treatment
  • Fill Orders
  • Equipment Cleaning and Maintenance
  • Patient Data Management Systems
  • Organization and Prioritization
  • Auditing Processes and Procedures
  • Insurance Claim Processing Software
  • Health Insurance Plan Knowledge
  • Prioritizing Workflows
  • Team Collaboration
  • Pharmaceutical Terminology
  • Customer Needs Assessments
  • Assisting Pharmacists
  • Active Listening
  • Dosage Calculation
  • Waste Elimination
  • Inventory Optimization
  • Phone Screens
  • Entry Verification
  • Patient Information Collection
  • Answering Customer Questions
  • FDA and HIPAA Compliance
  • Drug Storage
  • Pharmacy Records Management
  • Insurance Billing
  • Inventory Control
  • Problem-Solving Skills

Certification

  • CPhT - Certified Pharmacy Technician
  • First Aid/CPR Certified
  • Immunization Certified

Timeline

Lead Certified Pharmacy Technician

Kroger
08.2021 - Current

Store Associate

Liqour Barn
09.2020 - 08.2021

CAP Team 2 Associate

Walmart
03.2020 - 09.2020

Data Entry Operator

Data Dimensions
11.2018 - 05.2019

Pharmacy Technician

Kroger
08.2017 - 08.2018

High School Diploma -

Montgomery County Highschool

Similar Profiles

CREATE PROFILE
Madelyn Johnston