Mike Nakamura
Summary
Individual with outstanding work ethic and passion for teaching offering classroom and in-car instruction to meet optimal guidelines. Strong history of developing customer driving skills and advancing customer knowledge by implementing approved curriculum in safe and optimal learning environment.
Overview
18
18
years of professional experience
Work History
Driving Instructor
Xtreme Xperience
09.2020 - Current
- Improved customer driving skills by utilizing effective teaching methods and personalized instruction.
- Maintained high level of experience for customers by providing thorough preparation for track driving
- Assisted customer in overcoming driving-related anxiety through patient guidance and confidence-building techniques
- Built strong rapport with customer, fostering a positive learning environment and encouraging open communication.
- Fostered an inclusive learning environment that accommodated diverse backgrounds, skill levels, and learning styles among customers
- Collaborated with fellow instructors to share best practices and continuously improve teaching methods.
Lot Manager
Cascade Corporation
09.2011 - Current
- Improved parking efficiency by implementing new management systems and technology.
- Reduced customer complaints by proactively addressing concerns and enhancing communication with staff.
- Collaborated with city officials to ensure compliance with local regulations and streamline permit processes.
- Developed comprehensive training programs for staff, resulting in increased job knowledge and improved performance.
- Increased revenue by identifying underutilized spaces and creating marketing strategies to attract new customers.
- Managed daily operations, ensuring smooth workflow and timely resolution of any issues.
- Streamlined the payment process, leading to a significant decrease in transaction time for customers.
- Coordinated special events parking logistics, ensuring seamless traffic flow during high-volume periods.
- Successfully managed multiple locations simultaneously while maintaining consistent quality across all facilities.
Owner
House Watchers
09.2005 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
No Degree - Mechanical Engineering
University of Utah
Salt Lake City, UT06.2012
Associate of Science - Engineering Mechanics
Salt Lake Community College
Salt Lake City, UT09.2006
High School Diploma -
Bountiful High School
Bountiful, UT06.1995
Skills
- Route Planning
- Roadside Safety Instruction
- Traffic Law Expertise
- Good Judgment
- Local Road Knowledge
- Skill Development
- Vehicle Maintenance
- Time Management
- Leadership Qualities
- Attention to Detail
- Defensive Driving Techniques
- First Aid Knowledge
- Excellent Communication
- Multitasking Abilities
- Interpersonal Skills
- Critical Thinking
- Problem Solving
Timeline
Driving Instructor
Xtreme Xperience
09.2020 - Current
Lot Manager
Cascade Corporation
09.2011 - Current
Owner
House Watchers
09.2005 - Current
No Degree - Mechanical Engineering
University of Utah
Associate of Science - Engineering Mechanics
Salt Lake Community College
High School Diploma -
Bountiful High School
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