Mike Norton
Summary
Result driven individual with 20+ years of experience. Strong interpersonal skills and dedicated individual with a reputation for consistently going above and beyond what is required. Strong aptitude with developing new skills.
Overview
20
20
years of professional experience
Work History
Independent Contractor
Self Employed
Michigan
05.2020 - Current
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Remodeling interior and exterior residential homes, everything from the roof to the lawn.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project's scope without compromising results.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Took initiative in seeking feedback from clients after project completion to ensure satisfaction and gather insights for future engagements.
- Improved overall project quality by reviewing work diligently before submission to the client for approval.
Quality/repair Associate
Spartan Motors Inc.
Charlotte, MI
01.2013 - 05.2020
- Engineering, assist with designing new HVAC systems, covers and interior trim designs.
- Fabrication.
- Quality control.
- Paint repair.
- Line support.
- Shipping and receiving.
Fabricator
Thomas Fabrication
Mason, MI
01.2004 - 01.2013
- Brake press operator.
- Laser operator.
Education
Automotive Mechanics And Body Work
Lansing Community College
Lansing, MIHigh School Diploma -
Eaton Rapids High School
Eaton Rapids, MI06.2000
Skills
- Quality control
- Safety knowledge and compliance
- Professionalism, reliability and self motivation
- Organization skills
- Equipment repair
- Blueprints
- Job bidding
- Plumbing
- HVAC systems
- Project and schedule management/support
- Idea development, brainstorming, problem solving abilities and decision making
- Multitasking
- Interpersonal skills and communication
- Adaptability and flexibility
- Attention to detail
- Drywall instillation, finishing and painting
References
Brian Ozbun, Realtor: 810-397-8798
Tara Baker, Certified Opthalmic Assistant: 269-908-7068
Josh Mihailoff, Supervisor: 269-953-5081
Timeline
Independent Contractor
Self Employed
05.2020 - Current
Quality/repair Associate
Spartan Motors Inc.
01.2013 - 05.2020
Fabricator
Thomas Fabrication
01.2004 - 01.2013
Automotive Mechanics And Body Work
Lansing Community College
High School Diploma -
Eaton Rapids High School