Mike Perkins
Laurelville,OH
Summary
Fast learning and professional technician with extensive experience, excelling in fiber installation and troubleshooting. Proven problem-solving abilities and strong communication skills fostered effective team training and customer satisfaction. Committed to maintaining safety principles while achieving operational excellence in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technician Broadband Senior
Glo Fiber (formerly Horizon)
Circleville, OH
04.2024 - Current
- Installed and repaired fiber to the premise for residential and business customers.
- Troubleshooting and repair of outside plant issues.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on safety principles, troubleshooting skills and customer service best practices.
- Solved a variety of novel issues with problem solving and team skills.
- Addressed minor customer concerns and grievances with established policy and case by case advisory from management.
FTTH Technician I
Horizon
Circleville
04.2022 - 04.2024
- Installed and repaired fiber to the premise for residential and business customers.
- Troubleshooting and repair of outside plant issues.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on safety principles, troubleshooting skills and customer service best practices.
- Solved a variety of novel issues with problem solving and team skills.
- Addressed minor customer concerns and grievances with established policy and case by case advisory from management.
Customer Service Technician
Point Broadband
Stoutsville, OH
08.2020 - 04.2022
- Installed and maintained both fixed wireless and fiber to the premise for residential and business customer receiving broadband voice over IP
- Troubleshooting and repair of outside plant for both fiber and fixed wireless.
- Training new hires on all aspects including safe work principles, troubleshooting skills, and customer service best practices.
- Many secondary tasks including inventory/warehousing, door to door sales, and fleet maintenance.
Customer Service Representative
WidePoint
Columbus, OH
06.2020 - 08.2020
- Worked as a call representative for various clients while awaiting public trust clearance handling clients wireless device needs.
- Ordered and activated new lines of service, ordered accessories, troubleshooting of basic issues to asses if replacements were needed.
- Tracked all inventory orders, issues, and actions on behalf of client's.
- Upon obtaining public trust clearance began working as tier 2 remote support under contract of the United States Census Bureau. maintaining confidentiality, integrity, and availability of census devices and data via remote management console.
Help Desk Technician
Pickaway-ross Career & Technology Center
Chillicothe, OH
03.2020 - 05.2020
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote and onsite support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Explained technical information in clear terms to maximize end-user education.
- Worked with a team to rapidly prepare a large number of laptops and tablets to enable remote work and eduction in response to COVID-19.
Crew Member
Taco Bell
Circleville, OH
12.2018 - 03.2020
- Worked in a variety of positions, often several simultaneously, based on the needs of the business at any given time.
- Customer service oriented-roles such as front of house and drive-thru.
- Meal preparation roles involving line crew member and ingredient preparation.
- Secondary duties such as stocking and thorough cleaning of the areas respective to each position.
- Training of both new hires and cross training existing team members.
- Supportive tasks such as inventory counts, checking for counterfeit bills, scheduling and ensuring registers with were stocked to make change as needed.
Education
High School Diploma -
Logan Elm High School/ Pickaway-Ross JVSD
Circleville, OH05-2020
Skills
- Attention to detail
- Communication
- Works Well Under Pressure
- Multitasking and organization
- Problem solving
- Time management
- Planning
Certification
CompTIA IT Fundamentals
Timeline
Technician Broadband Senior
Glo Fiber (formerly Horizon)
04.2024 - Current
FTTH Technician I
Horizon
04.2022 - 04.2024
Customer Service Technician
Point Broadband
08.2020 - 04.2022
Customer Service Representative
WidePoint
06.2020 - 08.2020
Help Desk Technician
Pickaway-ross Career & Technology Center
03.2020 - 05.2020
Crew Member
Taco Bell
12.2018 - 03.2020
High School Diploma -
Logan Elm High School/ Pickaway-Ross JVSD