Adrian White
The Bronx,NY
Summary
Adept Broadband Technician with a proven track record at Astound Broadband, enhancing client retention by delivering high-quality service and exceptional customer guidance. Skilled in fiber optic splicing and customer service, consistently surpassing performance metrics through meticulous attention to detail and effective troubleshooting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Broadband Technician
Astound Broadband
03.2019 - Current
- Trained new employees to properly perform installations and repairs.
- Conducted thorough site surveys prior to installations, ensuring proper planning for efficient project execution.
- Provided exceptional customer service, patiently guiding users through troubleshooting steps to resolve connectivity problems.
- Consistently met or exceeded performance metrics while maintaining a strong commitment to quality workmanship standards.
- Increased client retention rates by fostering positive relationships and delivering consistent high-quality service experiences.
- Installed wiring, cabling and networking hardware on customer premises.
Education
GED -
Samuel Gompers Vocational And Technical High Schoo
The Bronx, NY06.2001
Skills
- Customer Service
- Fiber Optic Splicing
- Network Troubleshooting
- Cable Management
- Educating customers
- Troubleshooting systems
- Attention to Detail
- Wireless Networking
Certification
SCTE CERTIFIED BROAD BAND PREMISES TECHNICIAN
Timeline
Broadband Technician
Astound Broadband
03.2019 - Current
GED -
Samuel Gompers Vocational And Technical High Schoo