Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Adrian White

The Bronx,NY

Summary

Adept Broadband Technician with a proven track record at Astound Broadband, enhancing client retention by delivering high-quality service and exceptional customer guidance. Skilled in fiber optic splicing and customer service, consistently surpassing performance metrics through meticulous attention to detail and effective troubleshooting.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Broadband Technician

Astound Broadband
03.2019 - Current
  • Trained new employees to properly perform installations and repairs.
  • Conducted thorough site surveys prior to installations, ensuring proper planning for efficient project execution.
  • Provided exceptional customer service, patiently guiding users through troubleshooting steps to resolve connectivity problems.
  • Consistently met or exceeded performance metrics while maintaining a strong commitment to quality workmanship standards.
  • Increased client retention rates by fostering positive relationships and delivering consistent high-quality service experiences.
  • Installed wiring, cabling and networking hardware on customer premises.

Education

GED -

Samuel Gompers Vocational And Technical High Schoo
The Bronx, NY
06.2001

Skills

  • Customer Service
  • Fiber Optic Splicing
  • Network Troubleshooting
  • Cable Management
  • Educating customers
  • Troubleshooting systems
  • Attention to Detail
  • Wireless Networking

Certification

SCTE CERTIFIED BROAD BAND PREMISES TECHNICIAN

Timeline

Broadband Technician

Astound Broadband
03.2019 - Current

GED -

Samuel Gompers Vocational And Technical High Schoo
Adrian White