Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miguel Grijalva

Gilbert ,AZ

Overview

27
27
years of professional experience

Work History

Broadband Technician

CenturyLink
Mesa, AZ
05.2016 - Current
  • Installation and maintenance for commercial and residential internet, fiber and phone services. Provided excellent service and created rapport with customers.
  • In charge for several years, including crew scheduling.
  • Managed multiple daily work orders, effectively prioritizing tasks to maximize productivity and meet strict deadlines.
  • Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.

Field Technician

Cox Communications
Tempe, AZ
07.2015 - 05.2016
  • Installation and maintenance for commercial and residential internet cable and phone services. Provided excellent service and created rapport with customers.

Residential Sales and Service Consultant

Qwest Communications
Phoenix, AZ
01.2002 - 12.2003
  • Served as a key point of contact for clients, providing expert guidance on residential products and services while maintaining excellent communication throughout all stages of the process and meeting sales goals.

Network Technician

Qwest Communications/Century Link
Phoenix, AZ
12.2003 - 07.2015
  • Installation and maintenance for commercial and residential internet cable and phone services. Provided excellent service and created rapport with customers.
  • In charge for over two years, including being responsible for ordering and maintaining tools in SAP for my crew.

Learning Consultant

US West/Qwest
Phoenix, AZ
08.2000 - 01.2002
  • Conducted initial training sessions for incoming sales staff.
  • Responsible for teaching new employees sale tactics and learning systems and procedures throughout fourteen states.
  • Responsible for ensuring that new employees were ready to be released to assigned sales teams.

Business Sales and Service Consultant

US West
Phoenix, AZ
10.1998 - 08.2000
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process and meeting sales goals.

Education

Secondary Education

Arizona State University
Tempe, AZ

Associate - Communications

Maricopa Community Colleges, Phoenix College
Phoenix, AZ
05.1994

Skills

  • Customer service
  • Network troubleshooting
  • Cable management
  • Wireless networking
  • Customer relationship management
  • Customer complaint resolution
  • Teamwork, leadership
  • Reliability

Languages

English
Spanish

Timeline

Broadband Technician

CenturyLink
05.2016 - Current

Field Technician

Cox Communications
07.2015 - 05.2016

Network Technician

Qwest Communications/Century Link
12.2003 - 07.2015

Residential Sales and Service Consultant

Qwest Communications
01.2002 - 12.2003

Learning Consultant

US West/Qwest
08.2000 - 01.2002

Business Sales and Service Consultant

US West
10.1998 - 08.2000

Secondary Education

Arizona State University

Associate - Communications

Maricopa Community Colleges, Phoenix College
Miguel Grijalva