Installation and maintenance for commercial and residential internet, fiber and phone services. Provided excellent service and created rapport with customers.
In charge for several years, including crew scheduling.
Managed multiple daily work orders, effectively prioritizing tasks to maximize productivity and meet strict deadlines.
Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
Field Technician
Cox Communications
Tempe, AZ
07.2015 - 05.2016
Installation and maintenance for commercial and residential internet cable and phone services. Provided excellent service and created rapport with customers.
Residential Sales and Service Consultant
Qwest Communications
Phoenix, AZ
01.2002 - 12.2003
Served as a key point of contact for clients, providing expert guidance on residential products and services while maintaining excellent communication throughout all stages of the process and meeting sales goals.
Network Technician
Qwest Communications/Century Link
Phoenix, AZ
12.2003 - 07.2015
Installation and maintenance for commercial and residential internet cable and phone services. Provided excellent service and created rapport with customers.
In charge for over two years, including being responsible for ordering and maintaining tools in SAP for my crew.
Learning Consultant
US West/Qwest
Phoenix, AZ
08.2000 - 01.2002
Conducted initial training sessions for incoming sales staff.
Responsible for teaching new employees sale tactics and learning systems and procedures throughout fourteen states.
Responsible for ensuring that new employees were ready to be released to assigned sales teams.
Business Sales and Service Consultant
US West
Phoenix, AZ
10.1998 - 08.2000
Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process and meeting sales goals.